Location
Alexandra House, 10 Station Road, Wood Green, London, N22 7TR

Hours
36 hours per week, hybrid working available

Salary
PO4 (£50,676 – £53,919)

About the Role
The Renters’ Rights Act 2025 introduces significant changes to the enforcement landscape for private rental properties in England. Local Authorities now have a duty to enforce landlord legislation in their areas, which includes investigating, fining, and prosecuting landlords and agents who fail to meet their obligations. This expansion of local authority powers is expected to enhance enforcement of tenants’ rights and address issues such as illegal eviction and harassment. The act also introduces new offences and penalties for landlords, aiming to ensure compliance and protect tenants’ rights.

This role requires someone to lead and support the council’s statutory duties arising from the Renters’ Rights Act 2025, including enhanced investigatory powers, enforcement of the new tenancy regime, illegal eviction and harassment, and preparation for the PRS Database and Ombudsman reforms. The postholder ensures tenants receive improved security, fair treatment, and protection from unlawful eviction, while supporting landlords to meet new legal obligations.

The role sits within the Council’s private sector housing team, part of the Council’s Regulatory Service provision. It involves close working relationships with the Council homelessness prevention teams and benefits from co-location and strong partnership working with internal and external organisations.

The private sector housing team is a busy, dynamic team responsible for licensing processing, compliance, and enforcement. The team ensures safe, secure, and sustainable homes for private sector tenants by delivering three property licensing schemes and investigating non-compliance. Officers take appropriate intervention or enforcement action when landlords or agents breach legislation and fail to comply voluntarily.

Experience
- Managing a complex caseload and working on own initiative within defined parameters to achieve suitable outcomes
- Collaborating with colleagues, external partners, other public sector agencies, and the voluntary sector to resolve cases
- Good knowledge of work practices, processes, procedures, legal and regulatory requirements relevant to tenancy enforcement and housing management

About you
- Enthusiastic to learn new skills and knowledge
- Ability to build and maintain positive working relationships with tenants, colleagues, and external agencies
- Skilled in applying tact, diplomacy, awareness, and professionalism when managing cases and diffusing confrontational situations
- Able to exercise judgment, sensitivity, discretion, and maintain a flexible approach to case work
- Effective interpersonal skills to develop solutions to complex or contentious problems where information may be unclear or conflicting

Qualifications
- Diploma or degree in a relevant subject such as MSc/BSc/Diploma in Environmental Health or equivalent qualification
- Enforcement-related qualification including CIH Housing Qualification at Level 2 or above, or equivalent knowledge, skills, and proven experience in housing management
- Good working knowledge of tenancy enforcement processes, procedures, and policies