Location
155 Westbourne Terrace, Westminster W2 6JX

Hours
36 hours per week

Salary
£35,493 - £39,915 per annum (salary negotiable depending upon experience)

Contract Type
Temporary up to 24 months

About the Role
As a Repairs Administrator, you will play a vital role in ensuring the housing needs of residents, families, and social care users are met effectively. You will be responsible for the administration of repairs and related services across various estates, including working closely with the Damp and Mould team to ensure compliance with Awaab’s Law timeframes. Supporting the team to deliver a high-quality service, you will liaise with residents, surveyors, and contractors to resolve challenging issues while maintaining a strong focus on customer experience and satisfaction.
This role offers the opportunity to contribute to providing safe, well-maintained, and high-quality homes for Westminster residents. You will work in a varied, friendly, and fast-paced environment, supported to develop your skills and apply resident-centred best practices in all aspects of your work.

Experience
Experience working with and supporting officers in a fast-paced, multi-disciplinary environment is essential. You should be confident in managing competing priorities and meeting tight deadlines, with proven skills in inbox management and IT literacy across a wide range of Microsoft products.

About You
You are a confident communicator able to engage, influence, and build strong working relationships with internal and external customers. You bring strong organisational and time management skills, attention to detail, and the ability to coordinate tasks and projects effectively. You grasp concepts quickly, consider options thoughtfully, and suggest new ideas. You are committed to supporting equality and diversity and can interact with people at all levels confidently, sensitively, and diplomatically.

Qualifications
While specific qualifications are not detailed, the role requires a professional attitude, strong organisational skills, and the ability to work collaboratively within a diverse team.