Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Goldman Sachs' Asset Wealth Management division empowers clients worldwide to achieve their financial goals through advisor-led wealth management and direct-to-consumer digital solutions. Marcus by Goldman Sachs operates as a digital bank offering online savings products with a focus on value, transparency, and simplicity.

We are seeking an enthusiastic, proactive, and highly motivated Research Manager to join the research team in our London office. Reporting to the Research and Insights Lead, you will manage a broad programme of market and consumer research across multiple markets, delivering high-quality insights that inform customer, product, brand, and communications decisions.

The successful candidate will combine strong qualitative and quantitative research expertise with excellent project management and stakeholder engagement skills, translating evidence into clear, actionable recommendations for the business.

Key responsibilities include managing the NPS programme to identify opportunities for improving customer experience; leading the brand tracking programme across relevant markets; conducting research to support Consumer Duty requirements including UX research, journey testing, and communications testing; managing the Marcus Community internal research panel; owning and managing a dynamic research calendar across multiple markets and projects; leading end-to-end qualitative and quantitative research from scoping to reporting; delivering a varied portfolio of research including product concept testing, customer journey and UX research, proposition development, communications testing, and marketing creative testing; and presenting clear, actionable insights to key stakeholders to ensure the customer voice informs strategic and commercial decision-making.

Experience
At least five years’ experience in market or consumer research with strong qualitative and quantitative methodology expertise. Experience in a research agency is preferable but not essential. Proven ability to work with senior and cross-functional stakeholders, confidently challenging and influencing decisions. Strong analytical skills with the ability to synthesise qualitative and quantitative data into clear, commercially relevant insights and recommendations.

About you
Excellent written, verbal, and presentation skills with the ability to communicate complex findings clearly to diverse audiences. Highly organised, detail-oriented, and able to manage priorities and deadlines in a fast-paced environment. Experience using survey platforms and analysing data in Excel or similar tools is desirable.

Qualifications
No specific qualifications are stated; however, a strong background in market or consumer research methodologies and relevant experience is essential.