Location
South Kensington, London

Hours
This is a live-in role requiring full-time residence onsite. The role includes working on Saturday mornings and other hours as required to maintain the property standards.

Salary
Competitive salary package including accommodation

About the Role
The Resident Housekeeper plays a key role in ensuring the property of private residential blocks with 22 flats remains clean, safe, and welcoming for all residents and visitors. Responsible for maintaining high standards of cleanliness across communal areas, external pathways, and shared facilities, the postholder undertakes regular inspections and promptly reports any issues. This role supports the smooth operation of the site by helping to create a well-presented, secure, and comfortable environment. Accommodation is provided in a 2-bedroom flat onsite, including rent and utilities. The position reports directly to the Facilities Manager.

Responsibilities
Communal Area Cleaning: Clean and wash bins and bin areas twice weekly (Mondays and Thursdays). Hoover main communal hallways three times per week or more frequently as required. Mop lift floors daily, including hardwood and tiled surfaces. Clean all internal building surfaces daily, including window ledges, bannisters, skirting boards, and floors from top to bottom. Maintain cleanliness of storage areas through regular hoovering or mopping. Clean the external contractors’ toilets three times per week.
External Areas & Entrances: Sweep basements, stairways leading to front doors, and all external pathways daily, ensuring they remain free from rubbish, obstructions, and hazards. Clean brass fittings on external doors and glazing at main entrances (excluding contractor-maintained areas). Hose down external building surfaces at least every six months, with increased frequency during the summer. Monitor and prevent algae build-up around the property, carrying out regular cleaning and reporting issues to the Facilities Manager.
Inspections & Reporting: Check lift lines in main buildings twice weekly and report to Cluttons Facilities Management. Report any maintenance issues promptly to the Facilities Manager. Communicate resident complaints or suggestions to the Facilities Manager. Conduct routine inspections as directed by the Facilities Manager to support high standards of property maintenance.
Operational Support: Accept deliveries on behalf of residents during contracted working hours, subject to availability. Take end-of-month meter readings for all buildings and submit these to the utilities broker.

Experience
Previous experience in residential housekeeping or a comparable cleaning role is required.

About you
Strong knowledge of effective cleaning methods, products, and equipment. Excellent time-management skills with the ability to complete tasks efficiently within agreed schedules. High attention to detail and a commitment to maintaining consistently high standards. Ability to follow instructions and work to established procedures. Understanding of health and safety requirements, including hygiene and sanitation standards. Demonstrated flexibility, reliability, and a proactive approach to daily tasks.

Qualifications
No formal qualifications specified; however, relevant experience and a professional attitude are essential.