Your typical day could start with you liaising with contractors on defect resolutions, before you attend face to face visits with customers, assisting with any issues raised. Then you might be attending sites to look at problematic defects and carry out End of Defects period inspections for our customers. As a Resolution Coordinator you’ll be the ‘face of Peabody’ and no one day is the same. You’ll be the key point of contact for customers for the resolution of any queries post occupation. With a particular focus on managing contractor performance on defects, ensuring all cases follow through to resolution. You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and you’re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. You’ll need to be in the office for one day per week and the remaining time you’ll on site or working remotely. Your role covers all aspects of defect resolution – everything from working with project managers, housing management and resident liaison staff to ensure high quality communication with residents. If you’re passionate about delivering the best service to customers, we want to hear from you. To be successful in this role, you’re: experienced in defects resolution, aftercare or repairs within Social Housing or a Private background. have an understanding of both the current and emerging regulatory regime in respect of Building Regulations and Building Safety for residential construction. experienced in communicating and negotiating with internal and external stakeholders. understanding of the client relationship with Contractors and housebuilders in Design and Build contracts/Development Agreements Here are just a few of the benefits of working at Peabody: 30 days’ annual holiday, plus bank holidays two additional paid volunteering days each year flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance up to 10% pension contribution This role will require a full UK driving licence and access to a vehicle. This is a 6-month fixed term contract. Are you ready to apply? Please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you have any questions about this role, please email Talent Specialist, Caroline Seery at [email protected] Interviews will be taking place week commencing 29th July. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.