The vacancy As an experienced leader, you'll manage a team of Resolution Coordinators, ensuring the operational day-to-day management of customer relationships. With knowledge of defects resolution and a passion for construction and new build housing, you'll enjoy developing and maintaining robust relationships with clients, and ensure contractors work to service level agreements and employers' requirements. With sound commercial business awareness, knowledge of end of defects and defects liability periods, and an understanding of HSE compliance, you'll be driven by getting the best performance out of your team. With a region covering South London, Essex and Home Counties, you'll occasionally visit sites as well as attending the office for a minimum of one day per week. Your analytical mind and problem-solving skills will drive you to enhance our customer statistics and look for ways to improve our service delivery and customer satisfaction. You'll be an effective communicator who can work collaboratively across teams from different service areas. You'll be able to produce factual reports that highlight trends and key areas of improvement, and you'll use your commercial acumen to assist with budget management and planning. If you're pragmatic, ambitious and driven by supporting your customers we want to hear from you. Our purpose is to help people flourish. This is your opportunity to take your career to the next level at Peabody. Here are just a few of the benefits for you working at Peabody: 30 days' annual holiday plus bank holidays Two additional paid volunteering days each year Flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance Up to 10% pension contribution matched 1:1 Ready to apply? Click 'Apply Now' and submit your CV and a bit about why you are the right person for the role. If you have any questions about this role, please email Caroline Seery at [email protected] You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship Interviews will take place on 22nd and 23rd August