Your typical day might begin by receiving job notifications, planning and scheduling the necessary resources for repairs, and managing operatives’ diaries to ensure a smooth workflow. You could then be liaising with residents and contractors, providing updates on job statuses, and ensuring that any additional works or material orders are processed efficiently. In the afternoon, you might be compiling KPI data, assisting with reporting on operational and financial performance, and proactively working to improve team processes and outcomes. As a Responsive Repairs Planner, you will play a crucial role in ensuring that all responsive repair works are effectively scheduled and completed. You will work closely with managers, operatives, and subcontractors to plan resources and ensure a focus on first-time fix. Your responsibilities will include managing the operatives’ diaries, processing jobs through the work management system, and providing updates to customers to maintain a high level of customer satisfaction. You’ll be working in a dynamic and fast-paced environment, with the flexibility to adapt to changes in duties, tasks, and locations. You will also contribute to the ongoing improvement of operational efficiency by analysing processes, contributing ideas, and meeting agreed targets and KPIs. If you enjoy working in a team-oriented role that requires excellent planning and organisational skills and are committed to delivering a high standard of customer service, we would love to hear from you. To be successful in this role, you will: Have experience in planning gas resources within a dynamic scheduling environment. Possess excellent communication skills, both written and verbal, with a proven ability to exceed customer expectations. Be highly organised with strong planning and administrative skills and be able to prioritise a varied workload effectively. Be proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint. Have experience working in a customer-focused environment and be able to handle complex issues to resolution. This role provides a fantastic opportunity to be part of a team that is focused on continuous improvement and customer satisfaction. If you have experience in the construction or maintenance sector and are passionate about delivering high-quality service, apply today! Here just a few of the benefits for working at Peabody: 25 days’ annual holiday plus bank holidays Two additional paid volunteering days each year Flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance Up to 10% pension contribution Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Chloe Singleton at [email protected] Interviews will be taking place week commencing 28th October PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.