Revenue Protection Officer
Location
Harrow
Hours
Full Time
Salary
£26,984 per annum (Non-technical), £38,453 per annum (Single fuel), £40,492 per annum (Single fuel 3 phase/CT), £44,126 per annum (Dual Fuel), £45,177 per annum (Dual Fuel 3 phase/CT)
About the Role
At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, where you’ll join the leading provider of metering services in the UK energy retail sector. You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties, ensuring installations are made safe and collaborating with suppliers on further actions. You’ll also be involved in debt recovery work, which may include installing SMART meters or disconnecting supplies. As a Revenue Protection Officer, you’ll take pride in your customer service skills, demonstrating professionalism and integrity while remaining calm in challenging situations. Previous experience in conflict management is beneficial but not essential, as you will receive full training on revenue protection and conflict management.
Experience
No specific experience required, but previous experience as a Revenue Protection Officer or in conflict management would be useful.
About you
You should possess a valid UK driving licence with fewer than 6 points, have a strong customer service background, and the ability to remain calm and professional in challenging situations.
Qualifications
No formal qualifications required, but a positive, proactive, and solution-oriented mindset is essential.

£27,008/Year

£27,000/Year

£27,000/Year

£27,096/Year

£40,000/Year

£45,000/Year

£50,000/Year

£36,400/Year
