Location
TUMI Knightsbridge Store, 55 Brompton Road, London, SW3 1DP

Hours
40 hours per week

Salary
Negotiable

About the Role
As a Sales Associate and Key Holder, you will act as the leading force on the sales floor, demonstrating expert product knowledge and managing store operations. You will run the store independently during non-peak times and provide a positive customer experience following the TUMI Selling Ceremony. Motivating the sales team to deliver The Difference and developing new client relationships to increase sales are key responsibilities. You will work towards monthly and quarterly sales and SPH goals while building strong partnerships with co-workers and management. Encouraging a culture of training and development within the team and ensuring the training roadmap is completed are essential parts of the role.

Your duties include assisting with training associates on the TUMI Difference and TUMI Elite Moments, meeting or exceeding SPH goals, and building client relationships through data capture and outreach using the Proximity clienteling app. You will contribute to sales goals and KPIs, maintain excellent customer service, and ensure downtime is used productively for training and coaching.

Effective communication with the Store Manager regarding personnel, merchandise, and operations is vital. You will participate in staff meetings, report on merchandise trends, and help diffuse customer service concerns.

In merchandising, you will participate in store merchandising to develop independent skills, adapt Visual Merchandising Guidelines, meet deadlines for window and interior changes, and maintain high standards. You will also assist in training the team to uphold these standards.

Supporting human resources functions, you will assist in orienting and training new associates, coordinate daily activities, motivate the team through feedback, and maintain a professional appearance and punctuality.

Operational responsibilities include opening and closing the store in the absence of management, maintaining accurate records and cash balances, ensuring price changes are timely and accurate, processing shipments promptly, and maintaining a secure, hazard-free environment adhering to Health & Safety policies.

Customer service excellence is expected by exemplifying the TUMI Difference and Elite Moments, following the TUMI University training roadmap, assisting in closing sales, and building ongoing client relationships through the TUMI App. You will also maintain awareness of the competitive environment and achieve set goals through cross-selling.

Loss prevention duties include maintaining inventory on the sales floor, supporting stock level management, participating in cycle counts, ensuring correct pricing, reporting theft incidents, and assisting with inventory organization.

This role requires a proactive, solution-minded approach and the ability to manage multiple responsibilities effectively while maintaining high standards of customer service and team leadership.

Experience
Previous experience in retail is required.

About you
You are a team player and motivator with excellent people skills and brand sensibility. You are target driven, flexible, and productive during downtime. You have the ability to work under pressure and withstand constant standing, bending, and frequent lifting of luggage up to 15kg, adhering to manual lifting procedures. A good command of English and computer literacy are essential.

Qualifications
While specific qualifications are not listed, the role requires strong communication skills, operational competence, and a professional appearance in accordance with company dress code.