Location
Lipault Store, 120 Long Acre, London WC2E 9PA

Hours
Part time, 8 + 24 hours per week available, with opportunity to flex-up your hours

Salary
Negotiable

About the Role
As a Sales Advisor at Samsonite, you will offer Lipault customers exceptional service by projecting a positive image of the Company at all times to maximise sales. You will assist in maintaining a tidy and well-presented store, upholding high standards in all areas.

Customer Service/Sales: Provide professional advice and demonstrations of Lipault products to ensure a friendly shopping experience. Introduce selling benefits and features of the merchandise range, maximise sales through detailed product knowledge and add-on sales. Be knowledgeable about store layout, products, and stock availability. Handle customer interactions cheerfully and efficiently, including complaints and phone queries, in line with Company Policy. Process transactions professionally and adhere to Company Procedures. Maintain awareness of after sales service, supplier warranties, sales promotions, incentives, and product brochures. Monitor sales figures, targets, and commissions regularly.

Stock/Merchandising: Process deliveries and report discrepancies efficiently. Keep backup stock and stockrooms organised. Assist with layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communications. Assist in stock counts as directed by Store Manager.

Security: Act on and report any security issues promptly. Remain vigilant with stock and monies, ensuring adherence to Company Procedures.

Housekeeping: Maintain high standards of cleanliness daily and care for all fixtures, fittings, and stock.

Operations/Administrative Duties: Handle telephone enquiries politely and efficiently, ensuring messages are communicated. Communicate customer enquiries/orders to Head Office as per Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed.

Attendance: Report for work 10 minutes before shift start to prepare. Contact the store promptly if absent or late, speaking directly to the Manager by telephone. Make up any lost business time as discussed with the Manager. Attend training courses punctually as directed. Adhere to company attendance policy.

Appearance: Maintain a well-groomed, neat, and tidy appearance in line with Company Dress Policy.

Health & Safety: Act on and report any accidents or potential dangers to staff or customers. Be knowledgeable of the Health and Safety Manual and fire safety procedures within the store.

Additional Responsibilities: Perform duties of a similar nature as required and directed by Management.

Experience
Previous experience in retail is preferred. Ability to work under pressure and meet targets.

About you
Computer literate with good command of English. A team player and motivator with brand sensibility. Flexible and able to stand constantly, bend, and frequently lift luggage up to 15 kilos.

Qualifications
No formal qualifications required, but a professional attitude and willingness to learn are essential.