Location
Lipault Store, 120 Long Acre, London WC2E 9PA

Hours
Part time - 8 to 24 hours per week available, with opportunity to flex-up your hours

Salary
Negotiable

About the Role
As a Sales Advisor at Samsonite, you will offer Lipault customers exceptional service by projecting a positive image of the Company at all times to maximise sales. You will assist in maintaining a tidy and well-presented store, upholding high standards in all areas.

Customer Service/Sales: Provide professional advice and demonstrations of Lipault products to ensure a friendly shopping experience. Introduce selling benefits and features of the merchandise range to maximise sales through detailed product knowledge and add-on sales. Be knowledgeable about store layout, products, and stock availability. Handle customer interactions cheerfully and efficiently, including complaints and phone queries, in line with Company Policy. Process transactions professionally and adhere to Company Procedures. Maintain awareness of after sales service, supplier warranties, sales promotions, incentives, and product brochures. Monitor sales figures, targets, and commissions regularly.

Stock/Merchandising: Process deliveries and communicate discrepancies efficiently. Keep backup stock and stockrooms organized. Assist with layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communications and assist in stock counts as directed.

Security: Act upon and report any security issues, remain vigilant with stock and monies, and ensure adherence to Company Procedures.

Housekeeping: Maintain high standards of cleanliness and care for fixtures, fittings, and stock daily.

Operations/Administrative Duties: Handle telephone enquiries politely and efficiently, communicate customer enquiries/orders to Head Office, open and close the store following procedures, and carry out stock and personnel administration as directed.

Attendance: Report for work 10 minutes before shift start to prepare. Notify the store promptly if absent or late, speaking directly to the Manager by telephone. Make up any lost business time as agreed. Attend training courses punctually and adhere to company attendance policy.

Appearance: Maintain a well-groomed, neat, and tidy appearance in line with Company Dress Policy.

Health & Safety: Act upon and report any accidents or potential dangers. Be knowledgeable of the Health and Safety Manual and fire safety procedures within the store.

Additional Responsibilities: Perform duties of a similar nature as required and directed by Management.

Experience
Previous experience in retail is required. Ability to work under pressure and meet targets is essential.

About you
- Computer literate
- Team player and motivator
- Target driven
- Brand sensibility
- Good command of English
- Flexible and adaptable to changing hours and tasks
- Physically able to stand constantly, bend frequently, and lift luggage up to 15 kilos

Qualifications
No formal qualifications specified, but relevant retail experience and skills are important.