Location
Samsonite, 285 Oxford Street, London, W1C 2DW

Hours
8 hours per week

Salary
Negotiable

About the Role
As a Sales Advisor at Samsonite, you will represent a globally recognized brand known for innovation, durability, and style in travel solutions. Your primary responsibility is to deliver exceptional customer service, drive sales, and embody Samsonite’s brand values in every customer interaction. Key accountabilities include identifying customer travel needs and recommending suitable Samsonite products, providing accurate product information including features, warranties, and after-sales services, and applying the Smiles Selling Standards to ensure excellent customer engagement. You will build customer loyalty through personalized service and contribute to store performance by understanding budgets, targets, and KPIs. Additional duties include stock management with accurate pricing and premium presentation, adherence to operational policies such as cash handling and health & safety, maintaining store cleanliness, supporting merchandising and marketing initiatives, and acting as a brand ambassador. You will report directly to the Store Manager and help maintain environmental policies aligned with Green Mark standards.

Experience
Previous retail experience, preferably in premium or travel goods, is desirable. Experience working under pressure and a sales-oriented mindset are important.

About you
Passion for travel and strong brand sensibility. Flexibility and adaptability to changing work demands. Ability to communicate clearly and courteously with customers and team members. Commitment to following Samsonite’s dress code and grooming standards.

Qualifications
Ability to stand, bend, lift up to 15kg, and use ladders. Computer literacy is required.