Location
Samsonite Store, 251a Tottenham Court Road, London W1T 7QN

Hours
Part-time, 16 hours per week

Salary
Negotiable

About the Role
As a Sales Advisor at Samsonite, you will represent a globally recognized brand known for innovation, durability, and style in travel solutions. Your primary responsibility is to deliver exceptional customer service, drive sales, and embody Samsonite’s brand values in every customer interaction. Key accountabilities include:

Customer Service
- Identify customer travel needs and recommend Samsonite products that best suit their lifestyle.
- Provide accurate information about product features, warranties, and after-sales services.
- Apply the Smiles Selling Standards and follow Samsonite’s customer engagement process.
- Build customer loyalty and encourage repeat purchases through personalized service.
- Deliver inspiring service that reflects Samsonite’s commitment to excellence.

Store Performance & Analysis
- Stay informed of all store communications and brand updates.
- Understand store budgets, targets, and KPIs.
- Share insights and feedback that contribute to Samsonite’s retail success.

Stock Management
- Ensure accurate pricing and premium presentation of Samsonite products.
- Follow procedures for stock control.
- Minimize losses and support shrinkage goals.

Operations
- Adhere to Samsonite’s operational policies including cash handling and health & safety.
- Complete required paperwork accurately and on time.
- Maintain store cleanliness and a welcoming environment aligned with Samsonite’s brand image.
- Perform duties as requested by the Store Manager.
- Support environmental policies in line with Green Mark.

Merchandising, Marketing & Promotions
- Maintain visual merchandising and window displays to Samsonite’s global standards.
- Stay informed about current promotions and marketing campaigns.

Communication
- Communicate clearly and courteously with customers and team members.
- Share market trends and customer feedback with the Store Manager.
- Follow Samsonite’s dress code and grooming standards.
- Act as a brand ambassador for Samsonite.

Reporting Line
Reports directly to the Store Manager.

Experience
Previous retail experience, preferably in premium or travel goods.

About you
- Ability to stand, bend, lift up to 15kg, and use ladders.
- Computer literacy.
- Ability to work under pressure.
- Sales-oriented mindset.
- Passion for travel and brand sensibility.
- Flexibility and adaptability.

Qualifications
No formal qualifications required; however, relevant retail experience and a passion for customer service are highly valued.