Location
London

Hours
Full Time

Salary
Negotiable

About the Role
The Salesforce Developer role is critical to maintaining the operational support, administration, governance, and continuous improvement of the Salesforce platform, which supports key business functions including Client Services, Onboarding, Sales, Marketing, and Operations. You will be responsible for ensuring platform stability, security, user support, release management, and delivering enhancements that enable business growth and operational efficiency.

Key responsibilities include day-to-day Salesforce administration such as managing users, roles, profiles, permission sets, security controls, custom objects, fields, page layouts, validation rules, flows, and approval processes. You will monitor platform health, data quality, and system performance, and support access provisioning and periodic access reviews.

Providing Level 2/Level 3 application support, troubleshooting system issues, performing root cause analysis, and coordinating with development, infrastructure, and vendor teams to resolve production issues will be essential. You will support Salesforce releases, deployments, and platform upgrades, participate in testing and change assessments, and maintain release documentation.

Working closely with business stakeholders, you will gather and analyse requirements, translate them into scalable Salesforce solutions, and support the delivery of automation, workflow improvements, and CRM enhancements. You will also provide end-user guidance and training as needed.

Supporting audit, risk, compliance, and governance activities, maintaining documentation, process maps, and administration standards, and ensuring adherence to organizational policies and Salesforce best practices are key governance responsibilities.

Continuous improvement is encouraged by identifying opportunities to enhance processes through Salesforce functionality and automation, supporting adoption of Salesforce AI and emerging platform capabilities, and contributing to the CRM roadmap and strategic initiatives.

Join London Stock Exchange Group and be part of a dynamic organisation that values innovation, quality, and continuous improvement. LSEG is a leading global financial markets infrastructure and data provider committed to financial stability, empowering economies, and enabling sustainable growth. We pride ourselves on a collaborative and creative culture, diversity and inclusion, sustainability, and community engagement.

Experience
- Proven experience as a Salesforce Administrator or CRM Engineer
- Strong understanding of Salesforce security, data model, and administration
- Experience with Salesforce Flow, reports, dashboards, and automation tools
- Experience supporting business-critical applications within a complex enterprise environment
- Strong analytical and problem-solving capabilities
- Excellent stakeholder management and communication skills
- Experience working within Agile delivery environments

About you
- Detail-oriented and proactive in identifying and resolving issues
- Strong collaborator with the ability to work across teams and stakeholders
- Committed to continuous learning and improvement
- Able to manage multiple priorities in a fast-paced environment

Desirable
- Experience with Salesforce Service Cloud and Sales Cloud
- Knowledge of Salesforce integrations and APIs
- Exposure to DevOps, CI/CD, JIRA, and ServiceNow
- Experience supporting AI-enabled Salesforce capabilities such as Agentforce or Einstein AI
- Basic understanding of Apex and Lightning technologies

Qualifications
- Degree in Information Technology, Computer Science, Business Systems, or equivalent experience
- Preferred Salesforce Certified Administrator
- Salesforce Advanced Administrator Certification
- Salesforce Business Analyst or Platform App Builder Certification