Location
London

Hours
Full Time

Salary
Negotiable

About the Role
This is an exciting opportunity to join FTSE Russell, one of the world's leading index providers, at the intersection of financial markets, client engagement, and commercial growth. As part of a high-performing sales and relationship management team, you will work with some of the largest asset managers, asset owners, wealth managers, banks, and financial institutions globally, helping them access and leverage FTSE Russell's industry-leading index, data, and analytics solutions. The role offers significant exposure to global investment markets and provides an excellent platform for individuals looking to develop their career within financial services, market data, and investment solutions. You will partner closely with Sales, Product, Marketing, Legal, and Client Experience teams, playing a key role in supporting client retention, revenue growth, and the expansion of FTSE Russell's market-leading franchise. This position is well suited to commercially minded professionals who enjoy supporting client relationships, working with financial markets and index data, coordinating across sales and internal teams, and helping drive commercial opportunities from initial engagement through to execution within a collaborative and fast-paced environment.

Role Responsibilities & Key Accountabilities
- Support the sales team in managing and growing relationships with existing clients across buy-side, sell-side, wealth, and asset owner segments.
- Coordinate and respond to client enquiries in partnership with Sales, Product, and Client Experience teams, ensuring timely and accurate resolution of requests.
- Assist in the preparation of commercial proposals, renewal documentation, pricing analyses, presentations, and client meeting materials.
- Maintain accurate client and opportunity records within CRM systems, ensuring pipeline activity, client engagement, and sales outcomes are properly documented.
- Facilitate onboarding and implementation activities for new client mandates, coordinating across internal stakeholders to support a seamless client experience.
- Work closely with Sales, Product, Legal, Marketing, and Operations teams to support contract renewals, licensing discussions, and new business opportunities.
- Monitor upcoming renewals, identify client engagement opportunities, and support proactive outreach campaigns to drive retention and revenue growth.
- Develop a strong understanding of FTSE Russell's index, data, and analytics solutions to effectively support client conversations and commercial initiatives.
- Provide clients with timely communications regarding product enhancements, index launches, methodology updates, and other relevant market developments.
- Produce client usage, revenue, and market intelligence analyses to help identify sales opportunities, support account planning, and inform commercial decision-making.
- Escalate complex client, commercial, or operational issues to senior sales colleagues while ensuring appropriate follow-up and resolution.
- Contribute to sales effectiveness initiatives by supporting reporting, pipeline reviews, account planning activities, and strategic business projects.

About FTSE Russell
FTSE Russell is a global index leader that provides innovative benchmarking, analytics and data solutions for investors worldwide. It calculates thousands of indexes that measure and benchmark markets and asset classes in more than 70 countries, covering 98% of the investable market globally. FTSE Russell index expertise and products are used extensively by institutional and retail investors globally. Approximately $17.9 trillion is currently benchmarked to FTSE Russell indexes. For over 30 years, leading asset owners, asset managers, ETF providers and investment banks have chosen FTSE Russell indexes to benchmark their investment performance and create ETFs, structured products and index-based derivatives.

About London Stock Exchange Group (LSEG)
Join us and be part of a team that values innovation, quality, and continuous improvement. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do. Working with us means being part of a dynamic organisation of 25,000 people across 65 countries, where individuality is valued and diversity is embraced. We are proud to be an equal opportunities employer committed to accommodating religious practices, mental health, and physical disability needs. We foster a collaborative and creative culture encouraging new ideas and are committed to sustainability and community engagement through the LSEG Foundation. LSEG offers a range of tailored benefits including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

Experience
- Ability to support client-facing sales, relationship management, account management, customer success, or business development activities.
- Experience coordinating multiple stakeholders and managing client requests in a fast-paced commercial environment.
- Proficiency with CRM systems (Salesforce or similar), Microsoft Excel, PowerPoint, and other business productivity tools.
- Highly organised with strong attention to detail and the ability to manage competing priorities effectively.

About You
- Excellent written and verbal communication skills, with the ability to interact confidently with internal stakeholders and external clients.
- Commercially minded professional who enjoys supporting client relationships and working with financial markets and index data.
- Ability to prepare proposals, presentations, commercial documentation, and client-facing materials to a high standard.

Qualifications
Desirable qualifications and experience include:
- Previous experience supporting sales teams within index, data, analytics, fintech, investment management, or financial information services organisations.
- Knowledge of FTSE Russell products, passive investing, ETFs, index construction methodologies, and benchmark licensing models.
- Understanding of buy-side, sell-side, wealth management, asset owner, and institutional investment client segments.
- Experience supporting contract renewals, licensing agreements, onboarding processes, or commercial negotiations.
- Experience working within a global matrix organisation and collaborating across multiple regions and functional teams.