Location
London

Hours
Full Time

Salary
Competitive salary

About the Role
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

We’re looking for an experienced and highly credible Senior Consultant to take a leading role within Civica Election Services’ Local Authority Team. This is a senior delivery and advisory position where you’ll manage complex electoral and voter registration projects, act as a trusted partner to clients, and play a key role in shaping how we deliver our services. You’ll operate with a high degree of autonomy, acting as a senior voice within the team while mentoring others and supporting the day-to-day running of the department.

This role is ideal for someone who brings deep sector expertise and thrives in a fast-paced, high-impact environment where quality, trust, and delivery excellence are critical.

Key Responsibilities:
- Lead the planning and delivery of complex election and registration projects for local authority clients
- Act as a senior point of contact, building trusted, long-term partnerships
- Represent Civica Election Services as the lead across consortiums, coordinating multi-authority collaboration and alignment
- Use your deep knowledge of the UK electoral landscape to advise clients, anticipate risks, and optimise delivery
- Provide strategic guidance on how clients can maximise value from Civica Election Services
- Act as a subject matter expert and escalation point for complex or sensitive issues
- Mentor and coach team members, building capability, confidence, and consistency
- Provide day-to-day guidance and act as a senior sounding board within the team
- Role model best practice and high performance standards
- Support the day-to-day running of the Local Authority Team, contributing to planning and priorities
- Own and enhance internal tools, processes, or service areas to improve quality and efficiency
- Contribute to service innovation, pilots, and continuous improvement initiatives
- Oversee multiple concurrent projects, balancing priorities with sound judgement
- Ensure all deliverables meet quality standards, timelines, and client expectations
- Confidently represent Civica in senior client engagements, both virtually and in person

Experience
- Strong experience managing complex client delivery in a consultancy or operational environment
- Deep knowledge of UK election and voter registration processes
- Demonstrated mentoring and coaching capability
- Proven ability to manage multiple priorities under pressure while maintaining high standards
- Strong problem-solving skills and ability to manage escalated or sensitive issues
- Excellent communication skills, with confidence engaging senior stakeholders

About You
- Strong judgement and a proactive, solutions-focused approach
- High levels of professionalism, discretion, and emotional intelligence
- Collaborative mindset with the confidence to influence team direction and ways of working

Qualifications
- PRINCE2 Practitioner or equivalent project management qualification

Additional Information
We want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why you'll love working with us:
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction.