Location
London (Hybrid: 2-3 days per week in our Southbank office)

Hours
Full Time

Salary
Competitive salary offered

About the Role
We’re Civica, a global software company delivering critical services to over 100 million citizens worldwide through more than 5,000 public sector organisations. We aspire to be a GovTech champion, supporting citizens and those who serve them every day. Building on 21 years of continuous growth, we are embarking on a pivotal global NetSuite transformation programme.

As Senior Manager of Enterprise Applications, you will lead this significant business transformation, taking ownership of the NetSuite platform as it is implemented across Civica. You will work closely with implementation partners, finance teams, business stakeholders, and technology functions to ensure the solution is configured effectively, delivers business value, and supports future growth.

This role offers the opportunity to build and lead your own team, shape processes from the ground up, and become the strategic owner of a business-critical enterprise application that will underpin Civica’s global operations for years to come.

Key Responsibilities
- Act as Product Owner and strategic lead for Civica’s NetSuite platform
- Partner with implementation providers to ensure successful configuration and delivery
- Lead ongoing development, governance, and optimisation of NetSuite
- Translate business requirements into technical solutions and vice versa
- Build strong relationships with stakeholders across Finance, Technology, and operational functions
- Lead enterprise application projects through the full software development lifecycle
- Drive Agile delivery practices including sprint planning, prioritisation, and stakeholder engagement
- Establish and lead a high-performing Enterprise Applications team
- Manage platform enhancements, releases, integrations, and continuous improvement initiatives
- Support the global rollout and adoption of NetSuite across multiple business areas

Experience
- Proven experience leading or playing a key role in a NetSuite implementation programme
- Minimum 3 years’ hands-on NetSuite experience
- Experience owning or managing enterprise applications in a complex organisation
- Strong understanding of Agile methodologies, sprint-based delivery, and software development lifecycles
- Ability to engage, influence, and communicate effectively with stakeholders at all levels
- Experience translating technical concepts into clear business outcomes
- Strong project delivery and programme leadership capabilities
- Excellent presentation, facilitation, and requirements gathering skills
- Understanding of finance processes and how enterprise systems support business operations
- Experience building relationships across technical and non-technical teams

Nice to Have
- Knowledge of HRIS applications
- Experience of large-scale ERP transformation programmes, including integrations
- Experience managing enterprise platforms within a global organisation
- People leadership experience, including building and developing teams

About You
You are a strategic thinker with strong leadership skills and a passion for driving business transformation through technology. You thrive in complex environments and enjoy building relationships across diverse teams. You are proactive, adaptable, and committed to delivering value through enterprise applications.

Qualifications
Relevant qualifications or certifications in enterprise applications, project management, or related fields are advantageous but not mandatory. A proven track record and hands-on experience are key.