Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Join a dynamic product team that continually strives to innovate, develop, and deliver exceptional technology initiatives. As a Product Manager within the Fusion team, you will serve as a crucial point of contact for both clients and internal teams, comprehending their business necessities and technical prerequisites. Your role will involve ensuring a smooth client experience by striking a balance between support, service, and relationship management. Adaptability, innovation, and a dedication to continuous learning are essential in this role to facilitate Fusion's growth.

Key responsibilities include providing exceptional support and guidance to clients through various channels (in-person, video conference, email, phone), acting as a subject matter expert on Fusion by staying current with product developments, and sharing best practices with clients and internal teams. You will design and implement efficient processes, including creating runbooks to streamline client interactions and identify opportunities for automation.

Developing and nurturing strong relationships with clients and internal teams to deeply understand their business objectives and success criteria is critical. You will partner with Fusion stakeholders during the implementation of Fusion solutions to ensure timely delivery and alignment with client expectations. Collaboration with internal teams to identify key stakeholders, set project goals, and maintain accountability throughout the implementation lifecycle is also required.

Additionally, you will leverage your understanding of the data and technology landscape across Financial Institutions, including data management trends and challenges, to enhance client solutions and drive innovation.

Experience
Proven track record of successfully managing client relationships and delivering solutions in a SaaS, Data, or Technology environment. Experience providing training and support to clients, enhancing their understanding and utilization of cloud-based data management platforms. Prior direct vendor experience is highly desirable.

About you
Exceptional communication and interpersonal skills with a strong emphasis on client satisfaction and relationship building. Ability to work collaboratively within cross-functional teams and independently when necessary. Strong problem-solving skills, with the ability to identify issues and determine when escalation is required. Adaptable, innovative, and dedicated to continuous learning.

Qualifications
Proficiency in Python, SQL, and familiarity with other database technologies. Comprehensive understanding of enterprise solutions, including cloud technologies, data management, and APIs. Bachelor's degree in Business, Data Science, Information Technology, or a related field.

Preferred qualifications
Advanced certifications in data science, cloud computing, or software engineering, such as AWS Certified Solutions Architect, Google Professional Data Engineer, Certified Data Scientist, or Project Management Professional (PMP). Knowledge of AI and machine learning methodologies, along with proficiency in AI tools and techniques. Understanding of financial market data and fund services, including familiarity with major data vendors, to effectively address client needs and deliver tailored solutions. Strong analytical skills to interpret complex data sets and provide actionable insights aligned with client objectives in the financial industry. Proven ability to integrate industry-specific insights into client solutions, enhancing the value and relevance of the Fusion platform for financial and fund services clients.