Location
Catford (Around 16 minute walk from the station). Based in service with occasional travel to Central office. Please kindly note that unfortunately both locations do not have step free access.

Hours
37.5 hours per week, Monday to Sunday on rota between 08:00 - 21:30, 08:00 - 16:00, 13:30 - 21:30, including bank holiday working.

Salary
£28,600 per annum

About the Role
We are seeking a Senior Support Coach to join our team supporting residents with Offender Personality Disorder (OPD) and related cognitive or behavioural challenges, many of whom have experienced institutional care or social exclusion. You will play a key role in the day-to-day running of the service, acting as a mentor and lead for the team, providing advice, guidance, and specialist expertise to both staff and residents.

You will deliver one-to-one support directly to residents, developing personalised support plans, risk assessments, facilitating life skills sessions, and helping individuals access services, resources, and opportunities within the community. Our support is person-centred, empowering residents to achieve their personal goals and independent living.

You will be instrumental in creating a safe, flexible, inclusive, and psychologically informed environment that promotes dignity, choice, and empowerment.

Key Responsibilities include:
- Delivering effective 1:1 and group-based support for residents in line with support plans
- Providing specialist advice and guidance to the team and residents
- Acting as the first point of contact in the absence of management
- Supporting property management tasks including reporting repairs, monitoring health & safety, and maintaining high accommodation standards
- Supporting residents to access relevant networks, training, life skills, and community resources
- Promoting resident participation in the design and running of service activities
- Working flexibly to meet the needs of the service and participating in continuous improvement initiatives
- Deputising for management when required

Experience
Experience working in a similar environment supporting residents with Offender Personality Disorder or related cognitive and behavioural challenges. Experience in social care, supported housing, or community support settings is essential.

About you
You will have knowledge and understanding of Offender Personality Disorder and be able to share this expertise with others, acting as a mentor to resolve complex cases. You are committed to person-centred and trauma-informed care, leading by example.

You thrive in fast-paced, ever-changing environments, managing competing priorities and responding calmly to crisis situations while maintaining professionalism under pressure. You are a great listener and communicator who builds trust, encourages growth, and empowers others.

We are looking for someone who is:
- A natural leader, confident in guiding colleagues and supporting service delivery
- Proactive and solution-focused, able to identify and respond to challenges
- A confident communicator who can build strong, purposeful relationships
- Organised and detail-oriented, with strong administrative and record-keeping skills
- Knowledgeable of safeguarding practices, risk management, and resident engagement
- Values-driven, committed to equality, diversity, and inclusion
- Comfortable working in fast-paced, evolving environments with a flexible approach

Qualifications
While specific qualifications are not detailed, a commitment to ongoing training and development is expected. Relevant training in social care, safeguarding, or related fields would be advantageous.