Support Coach
Location
Havering, Close to Harold Wood Elizabeth Line station. Please note that this service does not have step free access.
Hours
37.5 hours per week Monday to Sunday on a rota varying between 08:00 - 21:30 which includes 12.5 hour shifts with 1 hour unpaid break, approximately 3 shifts per week. Flexibility on hours may be required as per service needs.
Salary
£30,400 per annum
About the Role
We have an exciting opportunity for a Support Coach to join our new Independent Approved Premises (IAP) covering the day shift on a rolling rota. You will play a key role in supporting residents who have left prison and are based within a residential setting to reintegrate into the community. Your responsibilities will include developing and engaging with residents to produce tailored support plans that address their individual needs for successful rehabilitation and reintegration. You will identify their needs, goals, and skills, supporting and motivating them to achieve their potential. You will encourage engagement with activities, the community, and provide tools and resources to improve life skills management. The service maintains a strong focus on public protection and effective risk management.
Key Responsibilities
Ensuring the safety and wellbeing of residents and participants at all times
Engaging with residents to ensure adherence to license conditions, including planning activities to connect them with people, communities, and opportunities
Being a reliable team member, completing handovers for night colleagues to ensure seamless service
Building trusting professional relationships with residents to help them achieve goals through one-to-one sessions, group activities, and wellbeing check-ins
Empowering residents to take control of their lives and meet personal goals
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing high-quality support and care across London, Brighton, Bedfordshire, Luton, Kent, and Liverpool. We operate in residential, drop-in centres, community floating support, probation settings, and hospitals. Our mission is to transform lives through empowering change, creating healthier, safer, and more inclusive communities by supporting people towards independence through trauma-informed solutions and dynamic partnerships.
What We Offer
25 days (full time equivalent) annual leave, increasing with length of service
Employer pension contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports, and more
Regular reflective practice sessions with an external therapist to support mental health and wellbeing
Training and development opportunities including courses, upskilling, and progression plans
Employee Assistance Programme including counselling
Life assurance scheme
Cycle-to-work scheme
Annual staff awards
EDI Ambassador programme
Experience
Experience working with people from complex backgrounds including ex-offenders, mental health, substance misuse, or challenging behaviours is desirable. A good understanding of the sector is also valued.
About You
Passion for making a difference and contributing to safer communities
Ability to work in a fast-paced environment with resilience and proactivity
Comfortable working both independently and as part of a team
Ability to build trust and rapport with individuals from diverse offending histories
Positive outlook to support and motivate others
Ability to manage own caseload, prioritise tasks, and use initiative
IT proficiency with basic Microsoft skills and ability to learn new software
Understanding and/or practical application of key legislation related to social care, housing, criminal justice, and mental health
Cultural awareness, self-awareness, and openness to personal growth and feedback
Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Qualifications
No specific qualifications are stated as mandatory; however, relevant experience and skills aligned with the role are essential.