Location
Kings Hall Mews, London with frequent travel to the London office, sites, and tribunals in the areas we operate. Properties managed by this role are all based in the South.

Hours
Full Time - 35 hours per week

Salary
Starting from £40,649 per annum (London)
£36,073 per annum (Outside London)
Dependant on experience

About the Role
Join L&Q’s Service Charge (Managing Agents) Team supporting over 20,000 residents living in homes where services are provided by Managing Agents. As a Service Charge Specialist, you will monitor service charge expenditure and compliance activities undertaken by Managing Agents appointed by L&Q or superior landlords, ensuring fair, reasonable, and transparent charges for residents.

Your key responsibilities include managing agent relationship management by building and maintaining effective working relationships, ensuring service charge expenditure is reasonable and statutory compliance is met. You will set up, monitor, and reconcile accurate service charge budgets and accounts for schemes managed by external agents. You will support residents by clarifying the relationships between L&Q, superior landlords, and managing agents, helping them understand service charges and service delivery.

Additionally, you will check compliance with legal agreements, leases, and management agreements, challenge unreasonable charges, and ensure services charged for are provided. Collaboration with internal teams such as Neighbourhoods, Finance, and Legal will be essential to support service charge activities, budget forecasting, and First-Tier Tribunal cases.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme, and more. Early applications are encouraged as the advertisement may close early.

Experience
Proven expertise in service charge processes and leasehold legislation. Experience managing complex stakeholder relationships and financial administration within a property or housing context is essential.

About you
- Strong interpersonal and negotiation skills to build and maintain effective relationships with managing agents and internal teams.
- Ability to diplomatically resolve complaints and challenge unreasonable costs balancing resident satisfaction and financial accountability.
- Excellent analytical skills with strong attention to detail.
- Advanced proficiency in Microsoft Excel including V-Lookups, macros, and pivots.
- Agile and adaptable to learn new systems and processes.

Qualifications
- TPI and/or RICS qualifications or relevant experience.
- Strong understanding of relevant legislation including the Landlord and Tenant Act 1985 (S18-30), Commonhold & Leasehold Reform Act 2002, Leasehold & Freehold Reform Act 2024, and adherence to RICS and TPI guidelines, regulations, and procedures.
- Good financial accounting knowledge including income/expenditure, VAT, and accruals.

If you have the skills and experience outlined, we encourage you to apply and bring your expertise to L&Q’s dynamic team.