ABOUT US Transforming lives through excellent education London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it's what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in serving some of London’s most deprived boroughs. Everything we do is underpinned by our philosophy that an individual should have the opportunity to transform their life through the power of education. Equipping our students with the tools for their future is at the heart of our academic offering. We pride ourselves on providing our students with access to a wealth of opportunities and professions. Our graduates benefit personally, but also contribute their unique perspectives to society, culture, public service and the economy in all areas of London, the UK and around the world. ABOUT THE POST The Estates Hospitality & Fitness Services team are looking for a proactive, self-motivated and highly organised individual to ensure the delivery of services across our campuses. Leading on standard operating procedures and processes, to ensure that excellent customer service is offered to all our students, staff and visitors. This is a key position with the Estates Hospitality & Fitness Services team, overseeing operational management of the catering outlets, leading the day to day service of the Front of House team and hospitality delivery. Working collaboratively with the Events Manager, Fitness & Wellbeing Manager and Sales, Engagement and Marketing Manager along with all Estates services teams. Reporting to the Head of Hospitality & Fitness Services this role is instrumental in ensuring services on campus are welcoming, inclusive, customer focused and engaged with, leading to financially sustainability and a positive contribution to our university community. To be successful in this role you will be able to demonstrate experience of delivering hospitality services, having managed a team in a Front of House or Venue capacity.