Location
London Borough of Lambeth
Hours
Full Time (hours not specified)
Salary
£42,353 per annum
About the Role
Are you passionate about designing services that genuinely improve people's lives? At Peabody, we're looking for a Service Design Lead to help transform how we deliver services for residents and colleagues. Working closely with teams across the business, particularly Repairs and Complaints, you'll use insight, research and human-centred design to improve customer journeys, solve complex problems and deliver meaningful change. This is an exciting opportunity to influence major organisational priorities and help create services that are simpler, more effective and designed around the people who use them.
What you'll be doing:
- Lead service design projects from discovery through to implementation and continuous improvement.
- Use research, resident feedback and operational insight to identify opportunities and improve key customer journeys.
- Facilitate workshops and co-design sessions with residents, colleagues and stakeholders.
- Develop practical, evidence-based solutions that improve resident outcomes and service performance.
Why Join Us?
When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
What We Offer
- Flexible and hybrid working
- 30 days annual leave, plus bank holidays
- Up to 10% pension contribution
- Two paid volunteering days each year
- Flexible benefits scheme and employee discount portal
Experience
Experience in Service Design, Human-Centred Design, UX, Product Design or a related field. A track record of delivering measurable service improvements and improving customer experiences.
About you
Strong stakeholder engagement, facilitation and communication skills. The ability to turn complex challenges into simple, user-focused solutions.
Qualifications
For further information on the key requirements for the role please refer to the role profile attached to this vacancy.