Location
London Borough of Southwark

Hours
Full Time

Salary
£35,000 per annum (subject to successful completion of apprenticeship and achievement of required competencies, with progression to Service Charge Specialist salary)

About the Role
Looking for more than just a job? Build a career in housing whilst learning on the job and gaining a nationally recognised qualification! At Peabody, we're passionate about helping people flourish and we're looking for a motivated and curious individual to join us as a Service Charge Specialist (Apprentice). Whether you're starting your career or looking to build on your existing skills, this is a fantastic opportunity to gain hands-on experience in a specialist area of housing.

As part of our Service Charge team, you'll help ensure residents, homeowners and commercial customers receive a high-quality service. You'll support the preparation of service charge budgets and year-end accounts, respond to resident and colleague enquiries by explaining charges clearly and professionally, analyse financial data and identify trends using Excel, build positive relationships with residents and colleagues across the business, learn about leases, tenancy agreements and service charge legislation, and support projects across the service charge cycle, gaining exposure to a wide range of activities and experiences.

Throughout the programme, you'll be supported to build your knowledge and confidence while working towards a nationally recognised Level 3 Customer Service Specialist Apprenticeship qualification.

This is a 15-month apprenticeship programme combining practical experience with formal learning. Upon successful completion, you will have a permanent role with a clear progression pathway, supported by our Learning & Development team and a dedicated mentor. Benefits include 30 days’ annual holiday plus bank holidays, a flexible benefits scheme including family friendly benefits and access to a retail discounts portal, and up to 10% matched pension contribution.

Experience
No previous service charge experience is required. We are looking for someone with the right attitude and enthusiasm to learn.

About you
- Enjoys working with numbers, data and problem-solving
- Can communicate clearly and confidently with a range of people
- Has an interest in housing, property, finance or customer service
- Is naturally organised and pays attention to detail
- Enjoys building relationships and helping people
- Is eager to learn, develop new skills and take on new challenges

Qualifications
- GCSE (or equivalent) in English Language and Maths (grade 9-5 or A-C) or experience that evidences this competency
- Strong Microsoft Office skills including Excel capability, using formulas, Pivot Tables and VLOOKUP functions

Eligibility
- You have lived in the UK, EEA, Switzerland, or Gibraltar for the last 3 years (proof required)
- You do not already have a qualification at the same level or higher in this subject
- You will be 18 or older when the apprenticeship starts