Location
London Borough of Southwark

Hours
This is a field-based role with approximately 60% of your time spent on-site within the community. Flexibility is required to respond to customer and service needs. You may be required to participate in an out-of-hours emergency rota.

Salary
£41,107 per annum

About the Role
Do you enjoy building relationships, solving problems and helping communities thrive? As a Neighbourhood Manager, you'll be the face of Peabody in your area, delivering excellent housing management services and working closely with residents to create safe, well-managed and welcoming neighbourhoods. This is a varied and rewarding role where no two days are the same. You'll work with residents, community groups, local authorities and internal teams to improve customer satisfaction and deliver positive outcomes.

Your key responsibilities will include delivering a high-quality neighbourhood and tenancy management service across your patch; building strong relationships with residents, stakeholders and partner agencies to support thriving communities; managing tenancy matters, safeguarding concerns, anti-social behaviour cases and neighbourhood issues; carrying out estate inspections, welcome visits and resident engagement activities; supporting vulnerable residents and working with specialist teams to coordinate appropriate support; and promoting resident involvement to help shape local services through community feedback.

The area you will be covering in this role is Southwark.

Experience
Experience delivering excellent customer service in housing, community services or a similar environment. Experience working with residents, stakeholders and partner organisations is essential.

About you
Strong communication, relationship-building and problem-solving skills. Ability to manage a varied workload, prioritise effectively and work independently. Flexibility to respond to customer and service needs. Community language skills are desirable.

Qualifications
Knowledge of housing management or UK Housing Law is desirable. A housing qualification such as CIH/CIOH is also desirable.