ABOUT US Transforming lives through excellent education London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it's what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in serving some of London’s most deprived boroughs. Everything we do is underpinned by our philosophy that an individual should have the opportunity to transform their life through the power of education. Equipping our students with the tools for their future is at the heart of our academic offering. We pride ourselves on providing our students with access to a wealth of opportunities and professions. Our graduates benefit personally, but also contribute their unique perspectives to society, culture, public service and the economy in all areas of London, the UK and around the world. ABOUT THE POST The Information and Technology Services (ITS) department at London Metropolitan University is excited to announce an opening for a Service Desk Analyst. The role involves delivering exceptional customer service to our students, staff, and visitors across various communication channels including face-to-face, phone, and chat. Key Responsibilities: - Provide high-quality support and advice on IT services. - Log, respond to, and resolve service requests and incidents. - Capture and triage feedback to enhance service delivery. - Collaborate with the Service Desk Lead, Service Support Lead, TechSmart team, and other IT personnel to ensure efficient service provision. - Contribute to identifying and implementing service improvements. If you are passionate about delivering excellent customer service and thrive in a dynamic environment, we want to hear from you. Closing Date: Tuesday 2 October 2024 Interviews due to be held in week commencing 14 October 2024. HOW TO APPLY To apply, please click on the Apply button. The University is committed to equality, diversity and inclusion. Further information is available at https://www.londonmet.ac.uk/about/equality-and-diversity/. If you have a query, or experience any difficulties with the application process, please contact us by email at: [email protected] quoting the job reference number.