As a Service Improvement Lead, you’ll identify and implement innovative solutions to enhance operational efficiency. You’ll create a culture of continuous improvement, ensuring seamless collaboration across the People Team and beyond. From reviewing and enhancing services to developing self-service functionality for colleagues and managers, you’ll be at the forefront of driving efficiency and improving processes. You’re a proactive person who likes to get things done. Your attention to detail and analytical approach will be complemented by a creative outlook, enabling you to question the status quo and deliver pragmatic solutions. You’ll need to be in the office for a minimum of 2 days per week and the remaining time you’ll be able to work remotely. Your role covers delivering tangible improvements by reducing complexity in operational workflows, fostering cross-departmental collaboration, and ensuring our processes are customer-centric. You’ll develop and implement strategies, document governance frameworks, and monitor success metrics to measure the impact of changes. Key to your success will be engaging stakeholders, ensuring they are involved, informed, and satisfied with the progress and outcomes. With a clear focus on customer and stakeholder needs, you’ll be a credible and persuasive advocate for change If you’re an innovative thinker who thrives on delivering results and fostering collaboration, we’d love to hear from you. To excel in this role, you’ll bring strong project management skills and a proactive mindset. Your attention to detail and analytical approach will be complemented by a creative outlook, enabling you to question the status quo and deliver pragmatic solutions. With a clear focus on customer and stakeholder needs, you’ll be a credible and persuasive advocate for change. You’ll have a proven track record of driving continuous improvement. Excellent communication and documentation skills are essential, as is the ability to manage multiple deliverables in a fast-paced, shared services environment. A CIPD qualification or equivalent experience in HR legislation and practice will be an advantage. Here are just a few of the benefits of working at Peabody: 30 days’ annual holiday, plus bank holidays two additional paid volunteering days each year flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance up to 10% pension contribution Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Harry Lund at [email protected] Interviews will be taking place during the week commencing 10th February 2025. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.