Location
London

Hours
Full Time

Salary
£65,261 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS foundation trusts, providing a full range of hospital and community services for people in south London and specialist care across the country. Evelina London Children’s Hospital, part of the Trust, delivers specialist services for children and young people across south east England, including cardiac, renal and critical care services, alongside community services such as health visiting and school nursing.

An exciting opportunity has arisen for a Service Manager within the Children’s Community Directorate of the Evelina London Clinical Group. We are seeking an enthusiastic, dynamic and innovative manager with a strong operational background and a passion for improving healthcare services.

In this role, you will influence and drive patient experience, safety, performance, and staff wellbeing, supporting ongoing transformation work while providing clear leadership and ensuring delivery against performance goals. You will work closely with service leads, clinicians, managers and other staff across the Trust to deliver high standards of care and quality, patient-centred services with a focus on continuous improvement.

The Service Manager is accountable to the Deputy General Manager and Clinical Leads and is responsible for the day-to-day delivery of clinical services in line with agreed objectives, targets, quality standards, controls and resource constraints. You will also lead service improvements and work collaboratively with the Directorate Management Team to ensure high quality care for patients.

Guy’s and St Thomas’ is committed to clinical excellence, high quality teaching and research, and providing the best possible patient experience. We are proud of our low mortality rates and outstanding ratings for adult community services. With over 23,500 staff, we support and develop our workforce to deliver safe, efficient care. We offer a supportive and ambitious working environment with significant capital investment and strategic development programmes.

Experience
- Successful project and/or operational performance improvement
- Management of complex budgets with evidence of people, financial, process and change management
- Service design, development, implementation and change in a multiprofessional environment

About you
- Enthusiastic, dynamic and innovative with a strong operational background
- Passionate about improving healthcare services
- Flexible and adaptable to managing a dynamic and fast-paced service
- Excellent communication, negotiation, organisation, delegation, coaching and problem-solving skills
- Analytical judgement using complex numerical data
- Proficient in Microsoft Office, particularly Excel
- Skilled in operations or project management methods, contract management, change and project management
- Strong people management skills

Qualifications
- Educated to degree level or equivalent knowledge, skills and experience
- Evidence of recent Continuing Professional Development

Desirable
- Understanding of lean methodology
- Knowledge and understanding of the changing NHS environment