We are looking for a Specialist Housing Officer to provide a high-quality locality- based Specialist Housing Management service across our properties in London. We provide specialist housing and support to our customers who have experienced homelessness and are former rough sleepers who may have mental health and other complex needs. Our customers are vulnerable tenants who require our support to live well, independently and flourish! What we’re looking for: Do you have experience of working in a housing management service, including estate services, maintenance, the enforcement of the tenancy agreement, housing and welfare benefits advice and/or experience working in a challenging customer service environment? Do you have excellent time management skills with the ability to meet conflicting deadlines? Can you quickly assess information and situations to make common sense decisions and communicate these clearly? Do you have any experience of monitoring the performance of external contractors and service providers? Do you have a positive attitude, are kind and empathetic, and have the energy and enthusiasm to respect our diverse range of customers' needs? If so, Peabody has the perfect for you! A bit about the role: As a Specialist Housing Officer, you will be helping support people to live happily in the place they call home, working with our customers to maintain their tenancy and strive to be a good and considerate neighbour. Some of the key results for the role include: You will provide a high-quality housing management service to tenants and licensees; You will act as the Associations ambassador, building positive relationships with customers, licensees and their care and support providers; You will take responsibility for a ‘patch’, liaising with other departments to aim for ‘right first time’ resolution of tenancy and estate issues; you will work in partnership with internal and external support providers delivering a housing management service responsive to the requirements of the support service specification. This role will require an Enhanced DBS check, a UK driver’s licence and access to a vehicle is desirable. A bit about us: It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. Here just a few of the benefits for working at Peabody: Up to 30 days’ annual holiday plus bank holidays Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal. 4 x Life Assurance Competitive salaries that are benchmarked regularly against current market rates Professional development by access to "paid for" apprenticeship programs and qualifications Two additional paid volunteering days each year Family friendly policies Up to 10% pension contribution matched 1:1 Are you ready to apply? PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. To be considered for the position of Specialist Housing Officer, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you need to ask us anything else at all, feel free to drop an email to Julie-Ann.O'[email protected] and one of our team will be in touch. Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received. Interviews will be either week commencing the 17/24 June.