Location
London Borough of Hammersmith and Fulham

Hours
Support the Out of Hours Service between 5pm and 1am Monday to Friday, and at weekends from 9am to 9pm.

Salary
£37,794 per annum

About the Role
The Stronger Families Hub (SFH) is recruiting two new Key Workers to join the team. As a SFH Key Worker, you will be the first point of contact for families, residents, and professionals seeking support or guidance for children and adults at risk. Working within the innovative Stronger Families and Protection Service, you will provide high-quality, enhanced information gathering, advice, and triage for referrals both during office and out of office hours.

Your role will be crucial in helping to promote early help and prevention, manage safeguarding concerns, reduce demand on statutory services, and respond with empathy, clarity, and urgency when it matters most.

This role is more than just a contact point; it is an essential gateway that enables us to make a tangible difference in the lives of vulnerable children and their families in Hillingdon.

Benefits
- Flexible Working Hours to support work-life balance
- 36 Hour Week for full-time staff
- Generous Holiday Entitlement increasing with length of service (non-casual roles)
- Discounts at council owned leisure centres and swimming pools across the borough
- Salary Sacrifice Schemes including cycle purchase, electric vehicle leasing, and additional voluntary pension contributions (subject to scheme rules)
- Cycle to Work scheme with bicycle parking, lockers, and showers at the Civic Centre
- Access to Local Government Pension Scheme and Credit Union membership
- Perkbox Benefits offering a variety of offers and discounts
- Mental Health Support and Counselling Services including free 24-hour confidential advice and legal support for employees and immediate family
- Travel Support including season ticket loans and free car parking
- Trade Union Membership with recognised unions UNISON, Unite, AEP, and GMB

Equity, Diversity and Inclusion Statement
We are committed to creating a diverse, inclusive, and equitable workplace where all employees, applicants, and others are treated fairly. We welcome applicants from a wide variety of backgrounds and strive to ensure our recruitment process is free from discrimination and bias. Reasonable adjustments are provided for applicants with disabilities to ensure everyone can give their best and be themselves at work.

Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities who meet the essential criteria and opt in for consideration. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups and expect all staff and volunteers to share this commitment.

This post is subject to an Enhanced DBS Check and 5 years of referencing. Verification of Right to Work in the UK and a new starter health questionnaire are also required.

Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees in the redeployment pool must meet the essential criteria to be prioritised.

Due to high volume of applications, the role may close early. Early application is recommended to avoid disappointment.

Experience
Experience in social care, early help, or multi-agency working is preferred but not essential. Willingness to learn and develop in the role is important.

About you
- Calm, confident, and capable under pressure
- Excellent communicator able to build rapport quickly
- Skilled in handling sensitive and confidential information with care and accuracy
- Comfortable using case management systems and digital tools
- Able to thrive in a multi-disciplinary, high-impact environment working alongside social workers, health professionals, police, and voluntary sector partners

Qualifications
No specific qualifications are stated as mandatory; however, relevant experience or willingness to learn is essential.