An exciting opportunity has come up for a Team Leader (Collections) to join our Social Collections Team on a full time and permanent basis at our Thamesmead Office, SE28. What you’ll need: Proven experience of leading and motivating a team (including performance management). Strong customer service experience. An understanding of Housing Benefit and the Universal Credit programme. Be committed to continuing professional development. Have a strong understanding of the value of data analytics. Relevant experience. Be a highly motivated individual with a passion to drive a team towards success. If this sounds like you, we want to hear from you! A bit about the role: As a Team Leader - Collections, you will have excellent leadership skills, strong communication skills, both written and verbal, with the natural ability to network and build effective relationships within the collections team and with key stakeholders across the organization, while always putting the customer first. Some of the key results for the role include: Regular auditing and compliance relating to income collection policies and procedures to ensure statutory and regulatory requirements, best practice, and continuous improvement are adhered to. Ensuring effective staff performance management is continuously monitored, so that all staff meet operational performance, targets, and behavioural expectations and in a manner and style which supports and promotes high staff morale and personal development. Maintaining high standards of performance and positive outcomes through effective training, support and monitoring, investigation of complaints, including improving services from lessons learnt. This role will require a minimum of 1-2 day working in the office. Must have a hybrid flexible approach and be willing to travel to all Peabody office locations when required. A bit about us: 160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK. The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers. Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach. We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient. We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing. Here's just a few of the benefits for working at Peabody: Flexible and hybrid working (depending on the role) Up to 30 days’ annual holiday plus bank holidays Competitive salaries that are benchmarked regularly against current market rates Two additional paid volunteering days each year Flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance Up to 10% pension contribution Are you ready to apply? PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. To be considered for the position of Team Leader - Collections (Thamesmead), please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. If you have any questions about this role please email Talent Specialist, Tanisha Johnson at [email protected] Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received. Interviews will be face to face and taking place week commencing 10 April 2024.