Location
Thames, Stratford, Romford & Barkingside (ENE Group)

Hours
Full Time - 37 hours per week

Salary
£28,312 Per Annum

About the Role
Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice, enabling you to demonstrate and develop your leadership skills. You will be responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary, and management.
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil, and family Courts and Tribunals in England and Wales. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Leading your team, you’ll focus on the team’s area of work, ensuring that work is prioritised and organised, and your team is fully skilled to meet objectives. As an effective Team Leader, you will recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.
You will contribute to the delivery of operational, performance, and service standard targets, providing statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change, and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills through our HMCTS leadership offer, which provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide, and inspire others.

Experience
• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer-focused environment.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational, and prioritisation skills.

About you
We are looking for individuals who are committed to public service and making a difference in people’s lives. You should have a strong desire to lead and inspire your team, ensuring high standards of service delivery.

Qualifications
No specific qualifications are required for this position, but relevant experience in a similar role is advantageous.