Location
North London

Hours
Full Time - 37 hours per week. Part-time, flexible and job-sharing working patterns may be considered where they meet the demands of the role and business needs and are agreed prior to appointment.

Salary
£30,109 per annum

About the Role
Proud to serve and keep justice going, HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. As an Admin Officer, you will play a critical role providing excellent administrative support and customer service to court users, judiciary and management. Working as part of a team, you will contribute to operational, performance and service standard targets across your area of work. Your duties will include progressing cases through the court/tribunal system and providing administrative support to various functions within HMCTS. You will regularly interact with court and tribunal users, including members of the Judiciary and legal professionals.

Your responsibilities will include preparing papers and files for court, tribunals, hearings and meetings; creating and updating records on in-house computer systems; accurately resulting courts and interpreting court file information; checking and verifying documents, records, accounts, claims and returns against criteria, regulations or procedures; collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis and reports; and communicating effectively with the public, judiciary, other court and tribunal users, and representatives of other agencies and organisations.

This is a customer-facing role requiring office-based work to provide HMCTS services to the public.

Experience
Experience in administrative roles is beneficial but not essential. You should be adaptable, able to multi-task and work effectively in a busy environment.

About you
You will have a friendly and approachable manner with excellent attention to detail. Strong written and verbal communication skills are essential. You should be organised, able to prioritise efficiently and comfortable using various software packages. A commitment to delivering proactive and effective support to customers by phone and email is important. You will enjoy helping court users navigate the justice system.

Qualifications
There are no specific qualifications required for this role, but a desire to develop a career in public service and justice is important.

Additional Information
This role is not eligible for new Skilled Worker visas under current immigration rules. Successful applicants must have and maintain the legal right to live and work in the UK and Civil Service. HMCTS welcomes applications for flexible working arrangements in line with the Ministry of Justice’s Flexible Working policy.