Location
Canary Wharf Estate, London (10 South Colonnade)

Hours
Full Time - Standard Civil Service working hours with flexibility; minimum three days per week in office, remainder remote or commuter hubs

Salary
£40,014 to £42,859 per annum

About the Role
The Prisons and Probation Ombudsman (PPO) is an Arm’s Length Body of the Ministry of Justice responsible for investigating complaints and deaths in custody across prisons, approved premises, probation supervision, and immigration detention. The PPO receives around 4,000 new complaints annually and investigates between 300 and 350 deaths in custody each year.

We are seeking an experienced and proactive Information Technology (IT) Officer to join the Learning, Analysis and Business Services (LABS) team. This key role involves managing the day-to-day operation of our IT systems and the case management system (PPUD), championing the adoption and use of artificial intelligence (AI) within the organisation, and leading the development of a new case management system as project manager when funding permits.

The successful candidate will be well-organised, confident in project management, and able to communicate effectively with staff of varying IT experience. You will work closely with multiple stakeholders, including the Ministry of Justice IT department and internal teams such as Complaints and Fatal Incidents. While part of a wider team, the role requires a high degree of independent working.

The PPO office is based at 10 South Colonnade, Canary Wharf. Staff are expected to work at least three days per week in the office, with flexibility for remote working on other days. Occasional mandatory office attendance or visits to establishments within PPO remit will be required. Due to immigration rules, sponsorship is unlikely for candidates without the right to work in the UK.

Interviews will be conducted virtually via Microsoft Teams.

Experience
- Proven experience working in IT roles with responsibility for system management and user support.
- Experience with artificial intelligence technologies and their practical application.
- Ability to manage multiple projects and respond promptly to IT issues.
- Experience in training and supporting staff with varying levels of IT knowledge.
- Previous experience within the Criminal Justice System is not required.

About you
- Motivated, proactive, and well-organised.
- Excellent communication skills, able to engage and support staff who may be nervous or inexperienced with IT.
- Confident project manager capable of liaising with multiple internal and external stakeholders.
- Comfortable working independently while contributing to a wider team.
- Flexible and adaptable to changing priorities and working arrangements.

Qualifications
- Relevant IT qualifications or demonstrable experience in IT system management and AI.
- Strong understanding of IT infrastructure, software, and case management systems.
- Commitment to continuous professional development and learning.