Location
London, Regent Street Global Flagship Store

Hours
Full Time

Salary
Negotiable

About the Role
At Burberry, creativity opens spaces. We are seeking a Team Manager to join our Regent Street flagship at a pivotal moment following a significant multi-million-pound investment and transformation. This iconic global flagship offers an elevated luxury environment designed to deliver exceptional experiences for clients worldwide. As Team Manager, you will play a key role in shaping the client journey, inspiring a high-performing team, and driving commercial success. Working closely with the Store Director, Assistant Store Director, and leadership team, you will bring luxury service excellence to life through strong client development, people leadership, and a relentless focus on creating meaningful client relationships that foster long-term growth. Your leadership will ensure the delivery of personalised, memorable interactions aligned with the elevated flagship experience.

Responsibilities
Lead and inspire a team of Client Advisors to deliver exceptional luxury experiences that reflect the best of Burberry. Drive category performance and commercial results through active shop floor leadership, coaching, and clear performance direction. Develop a culture of clientelling excellence, empowering the team to build lasting relationships and grow a loyal client base. Identify opportunities to enhance the client journey and partner closely with the wider leadership team to execute business priorities and deliver outstanding operational and commercial outcomes. Champion Burberry Behaviours and support the growth, development, and engagement of your team through continuous coaching and feedback.

Experience
Proven experience leading teams within luxury fashion, luxury retail, or premium client-focused environments. Strong clientelling expertise with a track record of building high-value relationships and driving repeat business. Commercially astute with the ability to translate client experience into strong sales performance and business growth.

About you
A confident and inspiring people leader who develops talent through coaching, collaboration, and accountability. Passionate about luxury service with a strong understanding of the standards expected within a global flagship environment. Adaptable, proactive, and energised by the opportunity to contribute to a landmark retail destination and ambitious growth journey.

Qualifications
Not explicitly stated; however, experience and skills aligned with luxury retail leadership and clientelling are essential.