Location
London - Selfridges Store

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
At Burberry, creativity opens spaces and drives our purpose to unlock imagination, push boundaries, and create new possibilities for our people, customers, and communities. We are hiring a Team Manager to lead the Men's Wear team within the iconic Selfridges London store. This is an exciting opportunity to take ownership of a key luxury category, driving commercial performance while delivering exceptional and memorable experiences for clients from around the world. As Team Manager, you will develop a high-performing team, elevate clientelling activity, and strengthen long-term client relationships. Working closely with the wider leadership team, you will help shape the future success of Men's Wear within one of the world’s most recognised luxury retail destinations.

Responsibilities
Lead, coach and inspire a team of Client Advisors to deliver exceptional luxury service and achieve ambitious commercial goals. Drive category performance through visible shop floor leadership, performance management and regular coaching. Build a culture of client development, ensuring the team proactively nurtures long-term relationships and repeat business. Create elevated and personalised client experiences that reflect Burberry's luxury standards and brand values. Support operational excellence by overseeing floor coverage, stock management, transfers and execution of business priorities. Collaborate with leadership colleagues across Selfridges to deliver a seamless client experience and maximise commercial opportunities.

Experience
Proven experience leading a team within luxury retail, premium retail, or a highly service-focused customer environment. Strong clientelling capability with a demonstrated ability to build lasting client relationships and drive repeat business.

About you
Commercially minded with an understanding of how exceptional client experiences contribute to business performance. A collaborative leader who motivates others through coaching, development and clear communication. Comfortable working in a dynamic retail environment where priorities can change throughout the day. Passionate about luxury fashion, customer experience and delivering consistently high standards.

Qualifications
Not explicitly stated; emphasis on relevant experience, leadership skills and passion for luxury retail.