Location
London (Hybrid work model with flexible remote options)

Hours
Full Time

Salary
£56,500 - £78,100 GBP per annum

About the Role
At Algolia, we are pioneers and market leaders in AI Search, powering over 17,000 businesses with blazing-fast, predictive search and browse experiences at internet scale. Our platform handles over 30 billion weekly search requests, surpassing major competitors combined. Following a $150 million Series D funding round in 2021, we continue to invest in innovation and serve top clients like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

The Engagement Management Practice is central to our strategic Onboarding Program, partnering with technical and business stakeholders to deliver structured professional services that bring customers live efficiently and with measurable impact.

As a Technical Onboarding & Engagement Manager, you will own multiple complex customer implementations end-to-end, leading engagements from mobilisation through production launch. This role demands exceptional customer-facing skills, operational rigor, decisive stakeholder leadership, and proactive risk management. You will ensure clarity in scope, uphold delivery standards, and consistently meet timelines and success criteria to help customers realize long-term value from their investment in Algolia.

Your responsibilities will include partnering with Account Executives and Solution Engineers to ensure smooth pre-to-post sales handoffs, defining AI Search requirements and project plans with Professional Services, managing technical engagement across onboarding services, collaborating with Global System Integrators, driving project governance, communicating project health and risks, mitigating blockers, advocating for customers on product gaps, identifying upsell opportunities, leading post-go-live transitions, and contributing to the scalability of the Engagement Management Practice through process automation and optimization.

Algolia fosters a flexible workplace model emphasizing impact and output over physical location, offering hybrid and remote work options depending on role and location. We value grit, trust, candor, care, and humility, and are committed to building an inclusive environment where everyone is respected and supported.

Experience
- 4+ years working knowledge of search, data, and AI technologies, with the ability to translate business requirements into structured implementation plans
- 5+ years of customer-facing Technical Engagement Management experience in an agency or SaaS environment
- Experience working closely with Solutions Architects or Engineering across IT project lifecycles
- Proven ability to apply project management methodologies such as Waterfall, Scrum, Kanban, or hybrid models
- Demonstrated success operating effectively in fast-paced, dynamic environments with strong organizational discipline and attention to detail

About you
- Exceptional customer-facing presence and stakeholder leadership skills
- Strong operational rigor and proactive risk management capabilities
- Ability to communicate clearly and structure project updates for diverse audiences including executives
- Collaborative mindset with a passion for delivering measurable customer impact
- Alignment with Algolia’s core values: grit, trust, candor, care, and humility

Qualifications
- Project Management or Agile certifications such as PMP, SAFe, or Six Sigma are a plus
- Technical degree in computer science, engineering, or related quantitative field preferred
- Familiarity with project management tools including Smartsheet, MS Office, Jira, Google Suite, Salesforce, Thoughtspot, Asana, Gainsight, and Toggl is advantageous
- Professional fluency in a European language (French, Italian, or German) is desirable
- Working knowledge of SQL is a plus