Location
London

Hours
Full Time

Salary
Competitive salary package

About the Role
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a Technical Product Manager, you will be responsible for equipping your team with detailed technical requirements through a product backlog to build high-quality products, delivering to our product roadmaps that align to Civica’s strategic goals. Collaborating with cross-functional teams, you will take complex business problems and break them into simple, elegant and highly effective user stories, ensuring the end product aligns with the company’s mission and vision of becoming a global GovTech champion.

You will play a key role in shaping and delivering Civica’s next generation of cloud-based, AI-enabled solutions across our Library solution. This is a global product that supports over 2,000 schools, libraries, and public sector organisations and 8,000 sites across the UK, Ireland, APAC and North America to operate more efficiently, improve engagement, and deliver better outcomes for citizens.

Working at the intersection of product, engineering, and data, you will help define how AI is practically applied, focusing on real-world use cases such as workflow automation, decision support, and user experience enhancement. You will ensure solutions are human-led, trustworthy, and aligned with Civica’s commitment to responsible AI.

This is an opportunity to contribute to scalable, secure, and high-impact products used globally, while helping drive innovation in GovTech.

Experience
- Demonstrated experience as a Technical Product Manager in a modern software or product organisation
- Hands-on experience delivering AI-powered product features and working within squads that leverage AI-assisted development (e.g. LLM tooling, code generation, and automation)
- Strong AI fluency, including understanding of machine learning, generative AI, LLMs, and data-driven product design
- Experience collaborating with engineering teams building AI/ML-powered solutions
- Solid grasp of core AI concepts, including model training, evaluation, accuracy, bias, and limitations
- Proven ability to create and manage backlogs, writing clear user stories with concise and detailed acceptance criteria
- Competency to participate in technical discussions, code reviews, and architecture decisions
- Strong experience delivering scalable integrations using APIs, webhooks, and data exchange patterns
- Understanding of programming concepts, including data structures, algorithms, and software design patterns
- Knowledge of technical architecture, including system design, scalability, and performance optimisation
- Operates with Agile development methodologies, such as Scrum or Kanban

About You
- Capable of prioritising features, requirements, and tasks based on customer needs, business goals, and technical feasibility
- Continuously seeking to understand customer needs, pain points, and motivations to develop products that meet customer requirements and deliver value
- Strong analytical skills to collect, analyse, and interpret data to inform product decisions
- Ability to work effectively with cross-functional teams, including engineering, design, marketing, sales, and customer success
- Flexible to adapt to changing market conditions, customer needs, and business priorities
- Strong problem-solving skills to overcome technical, business, and customer challenges
- Operates with a strong culture of knowledge sharing and product decision and design documentation

Qualifications
There are no strict qualifications required; however, a strong technical background and experience in product management within software or AI-enabled environments are essential. Civica encourages candidates who may not meet every single criterion but have the passion and aptitude to apply.

Additional Information
We want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction.