Location
Beckton STW - IG11 0AD / Hampton – TW12 2ES / Crossness – SE2 9AQ / Beddington – CR0 4TH

Hours
36 hours per week, Monday to Friday, plus inclusion in an out-of-hours support rota with additional payment

Salary
Up to £62,000 per annum, depending on skills and experience, plus car allowance, tools, and PPE

About the Role
We are seeking an experienced Electrical Technical Support Engineer to be based at one of our sites: Hampton STW, Beckton STW, Crossness STW, or Beddington STW. You will be part of a team providing comprehensive technical support to the Electrical Services team across process operations and Capital Delivery. Your responsibilities will include scrutinising the installation of new assets to ensure compliance with Thames Water asset standards and delivering directly managed projects.

Thames Water operates extensive high voltage (HV) and low voltage (LV) electrical power networks that are critical to water production and waste treatment for 16 million customers. As the Electrical Technical Support Engineer, you will maintain the safe and reliable operation of these vital electrical assets.

Your role requires a high level of expertise in electrical technology, safety procedures, and providing expert support to frontline teams. You will assist in resolving problems, implementing solutions, delivering asset upgrade programmes, and investigating unsafe or undesirable incidents.

Key responsibilities include:
- Providing technical support and advice on operation and maintenance of electrical systems
- Inputting to risk management processes
- Supporting high voltage and complex low voltage asset upgrade schemes
- Managing directly delivered capital programmes
- Investigating electrical system failures and unsafe events, producing reports
- Managing maintenance reports, asset registers, manuals, and technical information
- Conducting asset assessment surveys and producing recommendations
- Supporting site inspections and delivering solutions
- Coaching and mentoring colleagues towards Authorised Person appointment and improving technical competence
- Reviewing risk assessments, method statements, and contractor electrical safety procedures

This role includes appointment as an Authorised Person for HV and LV networks through a development plan and participation in an out-of-hours support system covering electrical networks across the business when implemented.

Experience
- Proven working experience in industrial electrical power and engineering
- Experience in electrical engineering within a large industrial utility or water company
- Training and operational experience as an Authorised Person
- Experience engaging with process operations teams, contractors, and third parties
- Experience mentoring and coaching others
- Producing maintenance and fault-finding activity reports

About you
- Strong knowledge of electrical technology and safety procedures
- Understanding of the Electricity at Work Regulations and their application
- Working knowledge of health and safety regulations, especially electrical safety rules and procedures
- Ability to provide expert technical support and problem-solving
- Motivated to support and develop others through coaching and mentoring

Qualifications
- HNC, NVQ Level 3 in electrical engineering or significant related experience
- Formal training in the Requirements for Electrical Installations BS7671
- Appointment as an Authorised Person for high voltage or low voltage systems (or willingness to achieve through development plan)