Location
London

Hours
Full Time

Salary
Competitive salary based on experience

About the Role
Out of the successful launch of Chase in 2021, we're a new team with a new mission. We're creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We're people-first, valuing collaboration, curiosity, and commitment. As a Technology Support II (ASSOC) at JPMorgan Chase within the Accelerator, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. You are solution-oriented, commercially savvy, and have a head for fintech. You will work in tribes and squads that focus on specific products and projects, with opportunities to move between them depending on your strengths and interests. We embrace diversity of thought, experience, and background to build great teams that truly reflect the communities we serve. This role offers the scope to make a significant impact on the company, clients, and business partners worldwide.

Job Responsibilities
Diagnose and resolve macOS hardware and software issues as the primary point of contact. Assist with deployment, setup, and troubleshooting of Apple devices using Jamf Pro. Maintain an accurate inventory of assets and peripherals. Support day-to-day maintenance and administration of Atlassian Cloud (Jira/Confluence). Execute user onboarding, offboarding, password resets, and MFA troubleshooting within Entra ID and Google Workspace. Monitor and troubleshoot security tools including Netskope and Crowdstrike. Ensure all end-user devices comply with organizational security policies. Assist the Lead in identifying and reporting potential security incidents or vulnerabilities. Provide high-quality, "white-glove" customer service and clear communication on ticket status. Manage the support queue effectively, prioritizing urgent issues. Create and maintain clear, concise technical documentation and user "How-To" guides in Confluence.

Experience
Proven experience in a Service Desk or Technical Support role. Proven experience troubleshooting macOS in a corporate environment. Administrative experience in Atlassian Cloud, Google Workspace, and Entra ID. Foundational understanding of Data Loss Prevention (DLP) and web filtering concepts.

About You
Exceptional verbal and written communication skills with the ability to explain technical concepts to non-technical users. A "can-do" attitude with a strong desire to learn new technologies and automate repetitive tasks. Passionate about collaboration and working in agile teams.

Qualifications
Exposure to or interest in learning PowerShell or Bash to assist with automation is preferred.