Location
Stratford, London Borough of Newham

Hours
Full Time - 35 hours per week, Monday to Friday 09:00 – 17:00. The successful candidate will occasionally be required to work an additional Saturday.

Salary
Starting £34,381 per annum (London Weighted Salary) depending on experience

About the Role
Join our Tenancy Progression Team at L&Q as a Tenancy Progression Coordinator overseeing the progression of London Living Rent, Intermediate Market Rent, and Rent to Buy properties. These schemes provide affordable rental options and pathways to homeownership for residents. You will ensure smooth transitions and effective management of these rental schemes, supporting the customer journey for our tenants.

Reporting to the Tenancy Progression Manager, you will be part of a dynamic team focused on delivering excellent customer service and maintaining compliance with lettings regulations. This role requires a customer-focused, self-motivated individual with an interest in the London property market.

Your key responsibilities will include managing customer databases, qualifying customer requirements, handling lettings enquiries via phone and email, supporting customers through the tenancy referencing process, and ensuring adherence to compliance and regulatory requirements related to lettings.

This role offers hybrid working with 20% - 40% of contractual hours worked from the Stratford office. During the training period, more frequent office attendance will be required.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme and more.

Experience
Tenancy progression experience in a public or private sector organisation with up-to-date knowledge of the London lettings market and relevant legislation.

About you
- Strong administration skills with keen attention to detail and ability to work to strict processes.
- Exceptional customer service skills with sound judgement and effective problem-solving.
- Effective communication skills with ability to collaborate and manage stakeholder relationships.
- Exceptional organisational skills with a proven track record of meeting or exceeding KPIs and targets.
- High level of numeracy and excellent IT skills, including proficiency in Microsoft Office and database systems.

Qualifications
No specific qualifications are stated; however, relevant experience and skills as outlined above are essential.