Are you passionate about delivering exceptional customer service that makes a difference to the local community? Brent Housing Management is seeking Tenancy & Works Support Officers to be the face of our Housing Management Services for complex projects. It’s a fantastic time to be starting at Brent Council, as we are undertaking an ambitious transformation programme across the Council which puts our community at the heart of everything we do. About the post As a Tenancy & Works Support Officer you’ll act as a first point of contact for customers during major works programmes, addressing enquiries and ensuring clear communication with the customer. You’ll facilitate consultation by arranging and attending consultation meetings, maintaining accurate project records and managing feedback from customers. You’ll also build strong relationships with our contractors to ensure high quality service delivery. Your role will also require you to support vulnerable customers in line with housing policy during major works, and you will engage with residents online through designing and producing customer communications on platforms such as social media. The ideal candidate You’ll have administrative and literacy skills to GCSE/BTEC level or be able to show equivalent ability through experience. You should also be able to demonstrate knowledge of the Section 20 consultation processes and an ability to write responses to complaints. You’ll have relevant experience working in a multi-disciplinary team and managing customer relationships and be able to work autonomously while managing your own workload. Strong communication and organisation skills are also essential. Working for Brent Brent is a vibrant London borough known for its iconic Wembley Stadium and rich cultural diversity. We’re committed to creating a supportive and dynamic work environment where you can make a real impact. We offer opportunities for professional development, a collaborative team culture, and the chance to be part of an innovative and forward-thinking organisation. Additionally, we operate a hybrid working model with office or on-site presence three times a week. Apply now, or to learn more about our roles and benefits package, please visit brenthousingcareers.com. Additional information We will be regularly reviewing applications and conducting weekly interview panels. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found at https://www.cifas.org.uk/fpn. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on [email protected]