Location
London - Gunthorpe Street (with potential for international travel)

Hours
Permanent role, shift work on an evolving shift pattern. Engineers do not work hours between 00:00 and 07:00. Flexibility to work unsociable hours as required to cover sporting events.

Salary
Negotiable

About the Role
IMG is a leading global sports marketing agency powering growth for over 250 federations, associations, events, and teams worldwide. As a TOC Network Engineer within Cingularity, you will provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. This critical role in the 24/7 Technical Operations Centre (TOC) involves proactively identifying and resolving issues, implementing solutions, and contributing to continuous service improvement through automation and AI. You will operate in a high-pressure live broadcast environment, supporting a hybrid follow-the-sun model, and occasionally travel internationally to support the global team. The role requires a strong blend of technical expertise, customer service skills, and the ability to perform under pressure to maintain seamless live transmissions and network operations.

Key Responsibilities
- Proactively monitor the Cingularity Network, associated systems, and video services using tools such as Nimbra Vision, Zabbix, Grafana, multiviewers, and transport stream probes.
- Participate in team rotas ensuring 24/7 monitoring, support, and maintenance coverage.
- Execute live transmissions including routing, check-in, monitoring, and check-out procedures.
- Provide direct customer support via phone and email, addressing service issues and enquiries.
- Resolve network and service issues from investigation to resolution, minimizing impact.
- Log, analyse, and contribute to incident reports and root cause analysis.
- Assist in development and maintenance of incident management and disaster recovery plans.
- Contribute to process optimisation, documentation, and automation of TOC workflows.
- Support technology implementation including device configuration, testing, installation, and commissioning.
- Contribute to core network and video system development, maintenance, and upgrades.
- Evaluate new technologies, tools, and systems to improve TOC capabilities.

Experience
- Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge.
- Strong knowledge of broadcast environments and workflows.
- Familiarity with transmission equipment including encoders, decoders, and video routers.
- In-depth knowledge of TCP/IP stack including switching, routing, and multicast.
- Proficiency with Microsoft 365 or Google Workspace, especially Excel or Google Sheets.
- Proven record of providing exceptional customer experience.
- Experience with monitoring tools and incident management.
- Advantageous: Knowledge of Net Insight portfolio (MSR platform), routing protocols (OSPF, BGP), video/audio encoding technologies, fibre optical technologies, Windows/Linux/macOS operating systems, booking and automation systems, scripting and automation (Python, Ansible, REST APIs, n8n).
- A degree in engineering, telecommunications, or related field is advantageous.

About You
- Excellent interpersonal, written, and oral communication skills.
- Strong attention to detail and ability to remain focused under pressure.
- Proven analytical and problem-solving skills.
- Ability to follow and develop operational processes to a high standard.
- Self-motivated, organised, and flexible.
- A modern, automation-first mindset, always seeking to automate repetitive tasks and leverage AI and scripting.
- Willingness to work unsociable hours and adapt to shift patterns.
- Comfortable managing pressure in a live broadcast environment.

Qualifications
- Relevant technical qualifications or equivalent experience.
- Degree in engineering, telecommunications, or related field is advantageous but not essential.
- Continuous drive to build knowledge and skills on existing and emerging technologies.