Location
London Borough of Newham – Hybrid working based at Newham Dockside

Hours
Full Time – Permanent

Salary
£40,182 to £42,060 per annum

About the Role
The post holder will provide effective support for the SEND Tribunals, Mediations and Resolutions Team. Acting as the first point of contact for the resolutions service, the role involves regular interaction with appellants, families, schools and relevant officers. Stakeholder management is a key aspect, requiring a helpful and patient approach.

Attention to detail and efficiency in compiling information is essential, as the post holder will be responsible for securing, coordinating and submitting evidence documents and witness statements on behalf of the local authority.

Newham is committed to building a fairer borough for children and young people with additional needs. This role contributes to that vision by supporting children and families through SEND processes with empathy and professionalism.

Experience
- Knowledge and experience of local authority SEND services and understanding of the impact SEND has on children and families.
- Strong administrative skills demonstrated through experience in local authority administration and working to deadlines.
- Good knowledge of the SEND Code of Practice and statutory processes.
- Experience working with multidisciplinary teams.
- Experience interacting with service users in a polite and courteous manner.
- Experience using Adobe, Excel (basic), and working with databases.

About you
We are looking for candidates who are empathetic to the challenges faced by children and families affected by SEND, committed to tackling disproportionality, and motivated to help build a fairer Newham. You should be child-centred, patient, and driven to improve the quality of life for children and families.

Newham values diversity and inclusion and expects all staff to contribute to an inclusive, anti-racist environment.

Qualifications
There are no specific qualifications listed; however, a strong understanding of SEND statutory frameworks and relevant experience are essential.