Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Our UX Research team designs for a broad spectrum of human needs by understanding the behaviors of the people behind them. Researchers tackle complex challenges to gain insights into how people interact with each other and the world around them. Working collaboratively, the team contributes new ideas to products that impact the experiences of billions globally. This role involves using a variety of qualitative and quantitative methods including surveys, focus groups, field studies, usability tests, and 1:1 interviews. You will work closely with product and business teams to identify research topics, act as a thought leader in research domains, and advocate for the people who use our products. Responsibilities include designing and executing end-to-end custom primary research, addressing both user behavior and attitudes, managing and prioritizing research plans in fast-changing environments, aligning and executing critical insights, and collaborating with a large group of stakeholders. The insights generated will fuel ideation and evaluate designs to improve user experience.

Experience
- Several years of experience in quantitative user research with a Bachelor’s degree in a relevant field, or a few years with a Master’s or PhD.
- Proficiency in coding with R, SQL, STATA, SPSS or equivalent.
- Experience with survey design and understanding response effects.
- Application of statistical analysis methods such as Regressions, ANOVA, and T-Tests.
- Hands-on experience executing primary research.
- Demonstrated ability to integrate AI tools to optimize and redesign workflows, driving measurable impact such as efficiency gains and quality improvements.
- Ongoing AI skill development including prompt/context engineering and agent orchestration, staying current with emerging AI technologies.
- Experience adhering to and implementing responsible, ethical AI practices including risk assessment, bias mitigation, and quality and accuracy reviews.

About you
You are a great communicator, knowledgeable about research devoted to understanding people, and curious about the relationship between technology and society. You thrive in ambiguous and fast-changing environments, can effectively manage and prioritize research plans, and work well with diverse stakeholders. You are passionate about ethical AI and responsible research practices.

Qualifications
Degrees in human behavior-related fields such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics are preferred.