Location
London Heathrow Airport

Hours
Shift pattern on a roster between 04:30am - 11:30pm, 7 days a week, 365 days per year

Salary
Competitive salary with performance-based annual bonuses and Share in Success Bonus plans

About the Role
Heathrow VIP delivers a private, discreet and world-class service to more than 60,000 high-profile passengers each year through its three exclusive suites. The VIP Liaison Officer plays a vital role in creating a seamless and personalised experience for VIP clients, airlines, embassies and agencies, ensuring exceptional service at every stage of the passenger journey. This varied and rewarding role involves coordinating VIP arrivals and departures, managing suite reservations, providing operational and administrative support, and contributing to projects within a fast-paced, dynamic and customer-focused environment. You will be working in a rewarding environment with training and support to help you grow your skills and be at your best. This is an opportunity to make your mark on the experiences of countless passengers and be part of a team dedicated to delivering excellent operational performance every day.

About Us
Working at Heathrow means being part of the world’s most iconic airport, full of excitement and unique opportunities. Every day brings fresh possibilities and encounters with people from all cultures and nationalities. Heathrow is committed to sustainability and leading global efforts to ensure aviation is a force for good. We support our employees to learn, be themselves, and achieve more than they imagined with competitive benefits, family friendly policies, private health insurance, wellbeing tools, and varied learning and development opportunities. Join us and be part of a diverse, inclusive workplace that celebrates individuality and champions equal opportunities.

Experience
Previous experience in customer service or VIP liaison roles is advantageous but not essential. A strong focus on delivering exceptional service is required.

About you
You will be friendly, focused and helpful, with the ability to work effectively in a fast-paced and dynamic environment. Excellent communication and organisational skills are essential. You must be able to take ownership and work proactively to ensure a seamless experience for VIP passengers. Flexibility to work varied shifts including early mornings, evenings, weekends and public holidays is required.

Qualifications
This role requires CTC clearance, which means you must have resided in the UK for the past 3 years. No formal qualifications are specified, but a positive attitude, professionalism and willingness to learn are essential.