Location
Holborn, London (Remote contract with travel required to client sites in London and occasional national travel)

Hours
Full Time

Salary
£80,000 per annum

About the Role
Pinnacle Group are seeking an experienced Account Director to lead the delivery of the Affordable Housing management contract with Legal and General Affordable Homes, joining the Rental Homes team within the Affordable Housing Division. This senior leadership role holds full responsibility for contract performance, client engagement, and commercial delivery. You will work closely with operational leads, asset management, mobilisation, finance, and income recovery teams to ensure services are delivered in line with contractual requirements while driving continuous improvement and strong client outcomes.

The Affordable Housing team manages a nationwide portfolio of new and existing homes, including affordable and social rent, shared ownership, and supported housing. We deliver housing services on behalf of institutional investors, registered providers, and local authorities – combining commercial insight with a strong social purpose to support vibrant, inclusive communities.

Key responsibilities include acting as the main point of contact for client escalations, leading performance contract meetings, delivering KPI reporting packs, monitoring compliance workstreams, developing strong client relationships, assisting with budget setting and financial management of the P&L, onboarding new schemes, managing revenue streams, and overseeing monthly invoicing and financial commentary.

This is a 12-month fixed-term remote contract with required travel to client sites.

Experience
- Proven senior-level experience within Affordable Housing or large-scale property management with a strong track record of leading complex contracts.
- Expertise in KPI and performance management, including monitoring, challenging, and improving operational and compliance outcomes.
- Strong financial and commercial acumen with experience in P&L ownership, budget setting, financial reporting, and revenue management.
- Credible client-facing leadership skills, acting as the primary point of contact for senior client stakeholders and managing contractual governance and escalations.
- Experience working cross-functionally with operations, asset management, finance, mobilisation, and income recovery teams to ensure aligned service delivery.

About you
- Confident and decisive leadership style with the ability to set standards, hold teams accountable, and drive continuous improvement across demanding contract environments.
- Committed to Pinnacle Group’s values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
- Determined to maintain the confidence of clients and communities through effective stakeholder management and governance.

Qualifications
- No specific qualifications stated; however, significant senior-level experience and proven leadership in affordable housing or property management are essential.