Location
London

Hours
Full Time (hours not specified)

Salary
£35,000 per annum

About the Role
Pinnacle Group are seeking a Former Tenant Collection Officer to join our Homes Team. You will be responsible for the effective management and recovery of former tenancy arrears, ensuring all outstanding rent and recharges owed after a tenancy ends are pursued in a timely, fair, and professional manner. This role supports the organisation’s income targets by maximising recovery, reducing levels of debt written off, and maintaining accurate records and compliant processes.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers, and investors to support thriving communities.

As part of Pinnacle Group, a leading UK private sector provider of housing and neighbourhood services, you will contribute to managing and maintaining communities where people live, learn, work, and play. We are a people-first organisation with a values-driven culture that has remained consistent for thirty years, reflected in how we treat our employees and customers.

Key Responsibilities
- Proactively manage a caseload of former tenant arrears
- Contact former tenants to negotiate repayment agreements, investigate account histories, and raise adjustments where needed
- Prepare cases for escalated action including tracing, debt collection referrals, and legal action
- Maintain accurate case notes within housing management systems
- Signpost customers to debt advice and support services
- Work effectively with external agencies and debt collection partners

Experience
Proven experience in income collection, debt recovery, credit control, or housing-related roles.

About You
Strong negotiation and communication skills.
Good understanding of rent accounts, recharges, and relevant legislation.
Confident using housing management systems and Microsoft Office.
Strong organisational skills and attention to detail.
Committed to upholding the values of Trust, Respect, Involve, Challenge, and Deliver Excellence.

Qualifications
No specific qualifications are stated; however, relevant experience and a professional approach are essential.