Location
London

Hours
Full Time

Salary
Negotiable

About the Role
This position is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal and external partners, the Account Manager delivers outstanding service and valuable solutions for their customers. The role manages a defined book of business aligned by customer segment within a geography and is accountable for the commercial close of all deals.

The Account Manager acts as a senior client relationship owner for a set of large, complex, priority accounts responsible for sales and retention. They possess deep knowledge of key industry trends and effectively communicate LSEG's vision and how it supports clients’ agendas. The role involves successfully engaging and executing solution selling strategies to uncover opportunities and collaborate with product sales.

Key responsibilities include leading account planning and defining key near and long-term growth and retention strategies, owning pipeline hygiene, accurate sales and cancellation forecasting, pipeline coverage tracking, and path to goal analysis. The Account Manager provides insights and recommendations to increase deal sizes, negotiates longer-term deals and enterprise-wide contracts, and articulates cross-sell and up-sell opportunities to drive larger deals.

They are responsible for the customer lifecycle framework, ensuring strong commercial strategy, renewal execution, and minimizing cancellations. The role develops broad-reaching executive relationships and aligns LSEG senior executives, consistently delivering high customer satisfaction and health scores.

LSEG is a leading global financial markets infrastructure and data provider, committed to driving financial stability, empowering economies, and enabling customers to create sustainable growth. Working with LSEG means joining a dynamic organisation of 25,000 people across 65 countries, where individuality is valued and diversity is embraced. The company fosters a collaborative and creative culture, encourages new ideas, and is committed to sustainability across its global business.

Experience
- Extensive experience managing account relationships across multiple sectors and segments
- Deep industry and/or product area knowledge
- Proven relationship building and sophisticated consultative selling skills
- Ability to develop and execute sales plans with high proficiency in technology use
- Strong problem-solving skills to understand, articulate, structure, and solve client needs
- Excellent presentation and communication skills, able to engage at all organizational levels
- Experience collaborating with cross-functional teams
- Significant work experience in applicable industry and customer workflow knowledge
- Account management, sales, or marketing experience in a customer-facing environment

About you
- Strong interpersonal skills with the ability to build and maintain executive relationships
- Strategic thinker with a focus on growth, retention, and customer satisfaction
- Motivated to deliver outstanding service and solutions to clients
- Collaborative and adaptable in a dynamic, global environment

Qualifications
- University or college degree preferred; equivalent experience may be considered
- Advanced degree may be preferred depending on position or department