Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At WPS, we are seeking an experienced Account Manager to join our Facilities Management team, managing a high-profile portfolio on behalf of our client, JLL, across Aviva sites. This is a fantastic opportunity for a customer-focused FM professional who thrives on building strong relationships, driving operational performance, and delivering exceptional service outcomes. You will act as the key link between WPS, JLL, and Aviva stakeholders, ensuring services are delivered safely, efficiently, and to the highest standards.

If you are passionate about creating value for clients, leading service excellence, and driving continuous improvement, this role offers the perfect platform to make a significant impact.

Key Responsibilities
- Act as the primary point of contact for JLL and Aviva stakeholders across the portfolio.
- Build and maintain strong client relationships, ensuring high levels of customer satisfaction.
- Lead the delivery of all contracted FM services, ensuring compliance with contractual obligations and service level agreements.
- Monitor operational and commercial performance across the account, identifying opportunities for improvement and growth.
- Manage budgets, forecasts, and financial performance, ensuring value for money and achievement of account targets.
- Review performance data, KPIs, and service reports, implementing actions to drive continuous improvement.
- Ensure all health, safety, environmental, and compliance requirements are met across the portfolio.
- Collaborate with internal operational teams and supply chain partners to ensure seamless service delivery.
- Support contract retention, service enhancement initiatives, and account development opportunities.
- Lead regular client meetings, performance reviews, and strategic business planning sessions.

Experience
Previous experience in an Account Manager, Contract Manager, or Senior Facilities Management role is essential. Strong knowledge of Facilities Management service delivery within commercial property environments is required. Proven experience managing key client relationships and stakeholder engagement is necessary.

Strong commercial awareness with experience managing budgets and financial performance is expected. Experience interpreting and managing KPIs, SLAs, and performance metrics is also required.

About you
Excellent communication, negotiation, and influencing skills are essential. You should have a sound understanding of Health & Safety and compliance within FM environments. The ability to lead cross-functional teams and supply chain partners to achieve shared objectives is important.

A full UK driving licence and willingness to travel across the portfolio as required is necessary.

Qualifications
Relevant qualifications in Facilities Management or related disciplines are advantageous but not explicitly stated. Commitment to ongoing professional development and industry best practices is expected.