Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Artificial Intelligence (AI) is transforming how people work, create, and solve problems. At Global Payments, we are focused on equipping our people with the skills, confidence, and tools they need to embrace that change responsibly and effectively. This is an opportunity to join a global team shaping how AI capability develops across our business. You will work with leaders, technology teams, product teams, and business functions around the world to create learning experiences that drive adoption, unlock productivity, and prepare our workforce for the future.

In this role, you will drive the growth of AI capability across Global Payments, influence how colleagues adopt tools like Microsoft Copilot, and create learning experiences that turn potential into measurable business impact. You will own initiatives that strengthen confidence, accelerate responsible AI adoption, and help shape the future of commerce through innovation, learning, and continuous improvement.

What you'll own
- Drive enterprise-wide AI capability growth by identifying workforce skill gaps, defining learning priorities, and creating solutions aligned with business goals and future workforce needs.
- Shape the adoption of AI across Global Payments by designing practical learning experiences that enable colleagues to apply approved AI tools in meaningful, everyday ways.
- Create learning pathways that deliver measurable outcomes for colleagues, people leaders, senior leaders, engineering teams, product teams, and other critical talent groups.
- Build a culture of responsible AI use by embedding safe, ethical, and approved practices into learning experiences, resources, and capability programs.
- Influence business performance through AI adoption by partnering with teams to identify, pilot, and scale use cases that improve productivity, effectiveness, and colleague experience.
- Develop engaging resources and communities that accelerate learning, including toolkits, use case libraries, champion networks, communications, and peer learning experiences.
- Use data and insights to continuously improve impact by measuring capability growth, confidence, tool adoption, behavior change, and business outcomes.
- Keep Global Payments future-ready by monitoring emerging AI trends, technologies, and skill requirements and translating them into scalable capability strategies.

Experience
Experience in Organizational Development, Learning and Development, Change Management, or Workforce Transformation. Proven track record of assessing capability needs and creating solutions that drive adoption, behavior change, and measurable business results. Strong knowledge of Artificial Intelligence (AI), Generative AI, and workplace productivity tools, combined with curiosity for emerging technologies. Experience designing and delivering learning experiences and capability programs at scale across diverse audiences.

About you
The ability to simplify complex concepts and turn them into engaging, practical, and accessible learning experiences. Strong consulting, stakeholder management, communication, facilitation, and storytelling skills that enable you to influence across functions and levels. A collaborative, proactive, and solutions-focused mindset that reflects our values: Think Like a Client, Act Like an Owner, and Win as One Team.

Qualifications
Not explicitly stated, but relevant experience and skills in AI capability development, learning design, and organizational change are essential.